Reviews (4,792)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time tracking capabilities, which boost customer satisfaction and operational efficiency. Its intuitive dashboard and customizable tracking options are particularly beneficial for managing shipments and reducing customer inquiries. The free plan is especially appreciated by smaller businesses. Support is noted for being responsive and effective in resolving issues, further enhancing the app's appeal for improving business processes and customer service.
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Harsh at AfterShip was so resourceful and truly made sure I was completely comfortable with this new system before ending the chat. As a new eCommerce business owner, I truly believe that this app will really make things easier for me when it comes to shipping and refunds.
The worst customer service team ever experienced. Don't trust the 5-star reviews - to get an extended trial for Aftership you need to give them a review, so obviously, most of the reviews are inaccurate. We've had multiple bugs with our paying account ranging from false emails being sent to customers, unable to import from Shopify and even unable to login to our account. All the CS team does is say they will speak with the relevant team, and then never reply back. We're going to try another app that has more functionality and a seemingly better CS team called "Rush". Do yourself a massive favor and just go with another app from the start, Aftership will lose you money and a massive amount of time.
*EDIT* See the other 1 star reviews, they say the EXACT same thing we are. When we first started out, we thought AfterShip was the only app on the market like this, but it isn't. Do some research and avoid this app at all costs. It's more difficult to migrate to another app now than it is to have just set up everything properly on another app.
I have been victim of fraudulent practices from Aftership. I have been charged 29$ for an app that doesn't work. The app is linked to my store but doesn't track the packages. I have contacted the customer support and Seema didn't want to install the app for me even though I paid and i have thousands of customers every month. I asked she add me on skype to show me and she didn't want. Don't waste your time guys
So good and easy to use. Must have!
Stellar customer support. Very responsive. The app is easier to navigate than I initially thought it would be. I'm excited to add a tracking page for my customers.
This app is communication with my customers after shipping.
Doing a good job.
I still need to figure out all the available functions.
Thanks
Thank you for your kind words.
Please take your time and check the features & functionality of the platform and please let us know if you have any suggestions for us.
We are really eager to know how we can make your experience better.
Regards,
Riyaz
AfterShip Team
I literally just integrated this app so I haven't used it yet. I recommend asking for reviews maybe a few days - weeks after integrating it.
Thanks for your help Sonell!
I chatted with Pawan today and got the help I needed in seconds! looking forward to trying aftership out on my store.
So far it has been tracking my tracking numbers and I like the customizable page that looks legit enough. For a free app, nothing to complain about so far.
I started trying Aftership after a friend recommended that I try them out! So far I have had nothing but a good experience with them!