Reviews (4,771)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

September 29, 2016

Cant add money to the account no matter what I choose to do it with.

Vapel1fe
Canada
7 months using the app
Edited November 10, 2020

Bonne page de trackage de colis
Outil très ergonomique et facile à prendre en main
Service client très bien : disponible, rapide pour répondre Par contre les notifications d'email de fonctionnent pas. Notamment la première INFO RECEIVED qui est remplacé par la notif Shopify par défaut

Passion Fruit Shop
France
6 months using the app
AfterShip replied November 10, 2020

Thanks for your valuable feedback. Kindly note that if you enable the notifications then it will not send notifications for previously added tracking number notifications will be sent for the newly added tracking numbers.

We have also sent a separate mail to you.

July 7, 2019

Please provide more information on how to setup the app so that tracking codes can work on it. Otherwise, it is user-friendly to use.

The OLDNEW Generation
France
6 months using the app
April 11, 2020

lt was a little confusion to figure out had to google a lot of things. Hopefully it works now moving forward

Posh Doll Beauty
United States
6 months using the app
November 19, 2017

The code isn't showing properly on my site.

Let The Adventure Begin
New Zealand
6 months using the app
April 15, 2014

I still in testing, but integration was super easy... nice start.

cheesestudio
Portugal
6 months using the app
June 29, 2020

I can see how the app could be useful. But it isn't returning delivery dates for NZ Post - so is effectively only telling me half the information it could be.

J-Lube NZ
New Zealand
5 months using the app
June 20, 2018

GREAT APP! ---- BUT ----
It doesn't let me sync my shopify orders! It's probably just needs small maintenance.

Amityprice
United States
5 months using the app
Edited September 21, 2019

Had Issues with the app related to Custom Tracking Link and Language preference but Customer Support was eventually able to fix it.

Boom Boom Gadgets France
United States
5 months using the app
May 19, 2021

I haven't used this app yet but customer service was helpful so far, I hope all goes well with this app.

Accessory Men Brand
United States
5 months using the app
AfterShip replied May 19, 2021

Thank you for your kind words.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one.

We are available 24 X 7, you can always contact us via live chat option available on your account or email us at support@aftership.com

Regards,
Neelima Aggarwal
Team AfterShip