Reviews (4,771)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.
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Fantastic app, the graphic chart shows you exactly how many parcels are on the road longer than promised to your customer and gives you control over the performance of your courier.
Customer service is excellent.
Stefan Hoeckenreiner, www.allaboutpods.ie
(compatible coffee pods for Nespresso machines)
Great functionality. Makes eCommerce truly global
Just added the app and haven't used it yet but have heard good things so I have high expectations!!
They have helpful customer service and are always available. We use the free plan and it works great.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Neelima Aggarwal
Team AfterShip
This app is an excellent app for high volume sales. However, Afterships free program doesn't come close to what Shopify provides for the customers. Shopify will email the customer on your behalf, give them a customized thank you for shopping with us page with a button to continue shopping after they have checked the status of their order, and a product picture of what they ordered. Aftership does not provide that to the customer, at least not on the free plan. Aftership only gives the customer tracking information on the free program. Where does aftership shine? Aftership shines with the seller, not really the customer, at least, not on the free plan. The seller can monitor what's happing with their packages. If you have a high volume of sales Aftership will work well for the seller. Customer service will respond to you, but it may take a day or two. I've only had one email that they didn't answer. The other emails they responded too, and I figured out how to fix the error that I sent on the email they didn't reply! I'm still under two weeks with this app, but that's what I've noticed so far. Hope this helps.
Just installed the app. Had a couple of questions so emailed support and they got back to me. It will now mean that we don't have to track for customers who want to know where their seat is outside of our Shopify/Aftership backend and app. This is a big time saver. We'll see how it goes and may in the future step up to include Afterhip's Premium capacity.
So far not happy with Customer Support.. I've sent 2 emails in 2 days with no response.. I like the App in general.. Shows many features for the free version
very useful. If we can place our own shop logo on top of the tracking page, it will be better.
This is exactly what we were looking for. Our customers love to track their deliveries. In fact, we just had a complaint from a customer who could not track his order. Hopefully AfterShip will avoid these complaints in the future and give as an edge in customer service.
excellent tool with few minor thing to tune :)