Reviews (4,772)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

April 5, 2014

Very good and best of all free!

Mishal's
United Kingdom
4 days using the app
August 12, 2019

It was easy to integrate this app with my shopify store. Really love that they give a tracking page with our shop URL and also can design the tracking page with insta feed and some other marketing assets. Only pain point was that they don't offer language translation for updates. So if you are shipping from China and that company doesn't offer updates in English, your tracking page will display updates in Chinese but not English. Other than, everything else is good and would rate 5 if not for that. Also, their customer service was great and quickly solved any issues I had.

Kevul Jewelry
India
4 days using the app
September 12, 2020

I used this app and its ok but there is other more simple ways which provide the same service. its alright

ChargaPro
United Kingdom
4 days using the app
AfterShip replied September 13, 2020

Hi there,

Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback.

Best,
Shahbaz

Edited April 2, 2020

I used this product to look professional as possible as well as brand name it, it has certainly done that more. I am very pleased with the service.

House of Zodiac co
United States
4 days using the app
April 4, 2023

Optimo produto e muito boa assistência. Recomendad para poupar algum tempo e dores de cabeça com os envios.

Bienesencial
Portugal
4 days using the app
AfterShip replied April 4, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our application and services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

November 5, 2020

Fast response and he could speak in german. I was surprised! Thanks for the support! I appreciate that

neonvibe
Germany
3 days using the app
AfterShip replied November 5, 2020

Thank you for your review. Do let me know if you have any suggestions or feedback for us.

You can always reach out to us via the chat window available at the bottom right corner of your AfterShip account or email us at support@aftership.com. We are available 24X7.

Kind regards,
Mudit

August 16, 2020

great added it straight away it was easy to use and took minutes to set up also i found it less stressful

JKD2020
United Kingdom
3 days using the app
March 11, 2014

I'm amazed at the easiness of integrating it into my website. And even more impressed that it caters the courier in my country.

earthpedlar
Malaysia
2 days using the app
Edited June 5, 2020

Experiencia perfecta de usuario en todo momento, ágil y practica. 100% recomendable a todos los usuarios.

mqrket
Spain
2 days using the app
December 2, 2021

customer service was great, they were helpful, polite and answered back quickly! I am still playing around with the app but I like it so far

My Token Of Love
United States
1 day using the app
AfterShip replied December 2, 2021

Thank you for your valuable feedback. We are happy to know that you liked our app.

We are open to suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:

support@aftership.com

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Shahvaz
Team AfterShip