Reviews (4,792)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time tracking capabilities, which boost customer satisfaction and operational efficiency. Its intuitive dashboard and customizable tracking options are particularly beneficial for managing shipments and reducing customer inquiries. The free plan is especially appreciated by smaller businesses. Support is noted for being responsive and effective in resolving issues, further enhancing the app's appeal for improving business processes and customer service.
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It’s good atleast it’s my first time don’t know much about it
great app. Really help my customers stop worrying about their shipment. Especially offering international shipping like we do. Our business smoothphonecase.com is international and we have lots of orders that need tracking thanks to after ship we are able to do that.
Nice support team. Very responsive always be online. Just talk to them and the instruction is very detailed. Will love to use this
I used this app to set up my tracking. The support was fast accurate. They even went as far to remove the Branding for me.
Only setting up the app at the moment and have not had the opportunity to utilize the Application to it's full potential however, Varun was a great help.
Many Thanks Alex
Thank you for your valuable feedback.
We are glad to know that you liked our app and found it useful. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Terrible experieince. back and forward with their support staff with NO SOLUTION STILL TO THIS DATE. I was charged 70 euro for nothing! CAREFUL with this app, we used it for tracking but they were importing our orders which racked up a 70 euro bill which we didnt know off! There support has helped us with nothing either. I would give it 0 stars if I could. Still no help!!!!!
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We do understand that you are not happy with the extra shipment charges. It is important to note that you are currently subscribed to our Essential 100 plan, which includes allowances for up to 100 shipments per month. Any shipments exceeding this limit will incur an additional charge of $0.08 per shipment.
We really value your business and we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
nice service
the support answer my question instantly, and solve my problem very patient
Yes, of course the app can help my customer track there orders but this is a little problem, I want to try this app before I buy it, it's hardly to find the free trial, hoping it can be a noticable position
Good app
Great customer service!! super fast and responsive. We’ve just launched this app within our store. Can’t wait to explore more
We have been using the app for a while and we couldn't be happier! Costumer support is awesome! Tool is super efficient and easy to use.
Helpful customer service, with set up. Tracking page feature is also available! Automatic email notifications is a much needed feature to have.