Reviews (4,792)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its real-time tracking capabilities, which boost customer satisfaction and operational efficiency. Its intuitive dashboard and customizable tracking options are particularly beneficial for managing shipments and reducing customer inquiries. The free plan is especially appreciated by smaller businesses. Support is noted for being responsive and effective in resolving issues, further enhancing the app's appeal for improving business processes and customer service.

September 11, 2017

Have to sync with Oberlo. Added tracking info there and it didn't sync to your application. This needs to be done ASAP.

Trendyhoodie
United States
About 1 month using the app
Edited December 19, 2018

We were automatically billed after the free trial period expired without notice or the ability to select a pricing program. Even worse, they do not respond to support emails.

AngelLift
United States
About 2 months using the app
July 13, 2021

The set up was really easy. Especially with help from customer service. They are excellent-quick and efficient.

Find Your More Fashion
United States
2 days using the app
June 26, 2024

VERY NICE

YUNGAGE
India
May 4, 2021

assez compliquée a prendre en main tout n'est pas bien détailler, mais le SAV et très réactif et règle vos problème rapidement

Paradis animalier
France
About 1 month using the app
AfterShip replied May 4, 2021

Merci d'avoir partagé vos précieux commentaires.

Nous aimerions sûrement discuter de la partie du produit que vous avez trouvée compliquée et nous essaierons certainement d'ajouter des vidéos ou des tutoriels pour le produit.
Nous avons une option d'assistance par chat en direct 24/7 pour vous aider sur tout ce dont vous pourriez avoir besoin.

Salutations,
Nitish
Équipe AfterShip

December 29, 2016

Great product, downside is that I use Oberlo to fulfill my orders, and as a result the shipping carrier is set to "Other" which does not play well with AfterShip. I use Shopify's built in emails for fulfillment, and I use aftership for delivery notifications. So I need it to be Other to send the client the correct aftership tracking URL.

Domino Clothing
United States
About 1 month using the app
November 5, 2019

AfterShip has great customization for an order tracking app! And it looks clean, does its job pretty well in my opinion!

Gameround
Finland
About 1 month using the app
Edited October 3, 2020

Great app!
Really helps the customers to track their orders easily.
Well, the orders are automatically syncing now.
Thanks!

The House Vibe
India
About 1 month using the app
AfterShip replied September 28, 2020

Hello,

AfterShip can sync orders from the Shopify store. We have reached out to you over the email so that we can guide you on it.
Let us resolve this issue.

Regards,
Mukul Saxena

August 15, 2017

Wow, I'm impressed, I must say this app has been very useful to us at Accra Free Market

Acca Free Market
Ghana
About 1 month using the app
April 14, 2021

it is very easy to understand. thank you so much. i was able to set the tracking button all by myself.

Vicki`sShop
Germany
About 1 month using the app
AfterShip replied April 14, 2021

Thank you for your kind words.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.

Regards,
AfterShip Team