Reviews (4,772)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

September 21, 2022

This App is really amazing, it helps my customers track their orders. Great customer support as well.

INTUITIVE WATCHES
United Kingdom
1 day using the app
AfterShip replied September 21, 2022

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

October 28, 2020

Good customer service, only Ali standard shipping integration missing... its a little minus expecially for those who are just starting and using the aliexpress directly

Eazy Chains
Canada
1 day using the app
AfterShip replied October 28, 2020

Thank you for sharing your valuable comments.

We will try to integrate "AliExpress standard shipping" and hopefully will be available in the future.

Let us know if you have any further questions. You can contact us at support@aftership.com (24X7).

Best Regards,
Nitesh Pandey

October 2, 2020

Recently installed this product, currently in the testing phase, though there are many interesting features

Windech
Italy
1 day using the app
AfterShip replied October 5, 2020

Hello,

We are committed to helping you further.

One of our support members will get in touch with you for help.

Regards,
Mukul Saxena

Edited May 4, 2021

Due to shipping delays that have been very frustrating, I needed a way to stay updated on all of my tracking this app has really helped me to do that. It's very organized and helpful.

SodaGlitter
United States
1 day using the app
AfterShip replied May 4, 2021

Thank you for your kind words.
Glad to know that AfterShip app is living up to your expectations. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience the best one.

Regards,
Team AfterShip

May 7, 2020

Testing Testing Testing Testing Testing Testing Testing Testing Testing TestingTesting Testing Testing Testing Testing

ProFacialCleanser™
Chile
About 24 hours using the app
August 18, 2020

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متجر مصدر
Egypt
About 22 hours using the app
Edited July 29, 2017

Great app, easy to use to create professional looking return page. The only down side is the app would ask the customer fill in return tracking #, but I would provide prepaid return service in our store, so the customer fill in return tracking is unnecessary to me. Hope can change the default setting to allow sellers to choose whether need the customer to fill the return tracking or not as an option at the beginning

Unpaired Design Studio
United Kingdom
About 10 hours using the app
August 30, 2020

Very good plug in for shipping, but as a first timer with these sort of apps, it was a bit confusing to get around, but still recommend to make your tracking easier

Vicenteshades
Australia
About 4 hours using the app
February 2, 2022

I used this app to connect tracking to my store. I really wished they made it easier to connect the link into my account

Sam Diamonds NY
United States
About 4 hours using the app
AfterShip replied February 2, 2022

Thanks for your valuable feedback.

It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:

support@aftership.com.

We will do our best to make sure your experience with us is worth a 5-star rating.

Regards,
Rupam Sarma Tamuli
Team AfterShip

August 22, 2021

Great service, Fixed my issue, Gt my site up and running! Thanks aftership :) Will be definitely using you guys.

Coastal Cool USA
United States
About 1 hour using the app
AfterShip replied August 22, 2021

Thank you for your kind words.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one.

AfterShip Team