Reviews (4,778)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

December 10, 2023

Support of this app is very good. Just needed help and they not only answered my questions but connected on a video call with me

Be Freedom
Australia
About 1 month using the app
AfterShip replied December 11, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

May 19, 2020

Good interface, and good integration (direct, webhook and API) but some couriers are not supported.

Color PODS
Hong Kong SAR
About 1 month using the app
AfterShip replied May 21, 2020

Thanks for reviewing, we are adding couriers every day. You might see the couriers you use pretty soon.

June 24, 2018

CONFUSING TO SAY THE LEAST. COSTUMER SERVICE IS NOT GOOD ETHER, LOOKS LIKE IT IS FOR PEOPLE THAT HAS TIME AND IS VERY TECH SAVVY

White Pearlys Cool Stuff
United States
About 2 months using the app
April 21, 2020

vamos a probar, he oido buenas criticas de esta app, y me decantado por ella espero tener buena experiencia

Mefacial
Spain
About 1 month using the app
June 26, 2024

VERY NICE

YUNGAGE
India
Edited October 12, 2018

I installed this app on my store so that my customers can track their shipments easily. I have personally tested it and it's really cool.

Martmate Store
Nigeria
About 1 month using the app
February 20, 2017

Great App. Hassle Free.Effective.I love everything about it.

Bestbuys Online
Kenya
2 days using the app
June 18, 2019

So I haven't been using this app long enough to give a credited review, however I will change my star once I do

Lanbenatural
United States
About 1 month using the app
May 19, 2017

It is very simple to use and intuitive.

Smoke Rock
United States
About 1 month using the app
December 31, 2016

I just started to use it. I Think that is a good app. But I see That This app Doesn´t have e-packet. Please Add e-packet for to improve this app.
Thank

Elianys
United States
2 days using the app