Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

July 31, 2017

I haven't had the chance to fully use aftership yet but i think it will work well when i am able to

Colors For Cause
United States
21 days using the app
October 2, 2020

trying to find a way to add to my Shopify page but can't. Anyways. Hope I find a way to get it Done.

Halloween4u
United Kingdom
21 days using the app
AfterShip replied October 5, 2020

Hello,

We are committed to helping you further.

One of our support members will get in touch with you for help.

Regards,
Mukul Saxena

September 3, 2021

The application is amazing. Adding to the shop is really smooth and easy. I contacted the support team for a matter, they resolved the issue within minutes. Thank you!

Shopreneur
Canada
1 day using the app
October 12, 2023

Great experience and fast replies!

Blondies Kitchen
United Kingdom
1 day using the app
November 4, 2017

It does not work correctly. Bad support. I do not recommend it.

Zoirobazaar
Spain
27 days using the app
Edited December 20, 2019

What I really hate is a premium priced app with horrible support. You know when they don't answer your question. I can't say anything about the app as for me it didn't work and I didn't get the answers I was looking for. So cannot use it and probably will stop trying.

Awesome Maps
Germany
27 days using the app
April 3, 2020

Very good, let try it for free. Its a good app for every online business. Good for tracking orders!!

Imconic
Spain
21 days using the app
March 26, 2021

They are not able to track 1/5 of my orders, DO NOT use it!! They CAN'T give you a time for how long they can solve this problem. Not working at all! The worst app on Shopify... waste my time

LookingPets
United States
27 days using the app
AfterShip replied March 26, 2021

Hi,

Apologies for the inconvenience caused.

As you are connected with chat and email for your issues with us.
We will update you as soon as this issue is fixed in the meanwhile, you can always reach out to us via the chat option available on your account or email us at support@aftership.com. We are available 24 X 7.

Regards,
AfterShip Team

April 27, 2018

JUST AWFUL! TERRIBLE CUSTOMER SERVICE

Your Petzstore
Australia
27 days using the app
January 7, 2016

Everything is working like it should. Recently installed, so I haven't had a lot of time to test all the features. The integration process was simple and easy. Thanks!

Nanawall Parts Service
United States
1 day using the app