Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

November 4, 2023

My shop is not trading yet, but the app look sleek and easy to navigate. Deep was very helpful. So far so good

Bathroom Passion
United Kingdom
1 day using the app
July 3, 2015

Easy to install and brief explanation for adding a "track" icon on the shop :)

The best thing is that they are very supportive!

Thank you for develop such a lovely application :)

Honeycome
Hong Kong SAR
1 day using the app
December 2, 2021

Great app! Works seamlessly and was easy to integrate into my store. Would recommend for anyone else who wants an easy tracking app.

Dollar Box
United States
1 day using the app
November 23, 2022

eu ainda estou novo nesta aplicação a minha loja ainda não começou a faturar por isso não consigo dar uma avaliação mais digna do que esta

Online/Povo
Portugal
20 days using the app
AfterShip replied November 23, 2022

Estamos abertos a sugestões, se você tiver alguma. É sempre bom entender os requisitos de nossos usuários para que possamos atender às suas expectativas e oferecer uma experiência envolvente.

Se precisar de ajuda com o aplicativo, sinta-se à vontade para entrar em contato conosco por meio da opção de bate-papo ao vivo disponível em sua conta ou envie um e-mail para support@aftership.com

Faremos o possível para garantir que sua experiência conosco mereça uma classificação de 5 estrelas.

Cumprimentos,
Equipe AfterShip

May 14, 2022

Pretty good app however the customization on the tracking page is rather lacking. The marketing has these examples of beautiful tracking pages but in reality, there is almost none. Other than that, pretty good service. Wish not that many things were behind a paywall but would recommend anyway.

Zumtech
Sweden
About 1 month using the app
AfterShip replied May 15, 2022

Thanks for your valuable feedback.

We are pleased to know about your experience with our application and that we were able to meet your expectations.

It is our constant endeavor to delight our users and provide them with an engaging experience. I have noted your feedback related to the customization on the tracking page is somewhat lacking and have forwarded it to our product team.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

November 14, 2015

Wonderful, does it exactly what it says and does it well.

Rcrcm Com
Canada
1 day using the app
April 14, 2021

After installing and uninstalling multiple shipping tracking apps, we've decided to give Aftership a try. So far, they have the best customer service. Varun the support representative that assisted me today, answered all my questions clearly and quickly. He provided me with articles and links that would help get started right away. On top that he was very kind and patient. I don't know why people say their customer service was terrible. That is clearly not the case from my experience so far. Thank you very much Varun for all your help!

BONMATCH
Canada
1 day using the app
September 30, 2017

Nice Application. I would like to give 5 Stars. But there are 4 because i'm not able to track AliExpress Standard Shipping.
I use that Currier to ship to switzerland, because e-packet takes too long.

To ship to switzerland, AliExpress Standard Shipping is similar in price to e-package, but faster delivery.

Ramble The Globe
Switzerland
20 days using the app
August 5, 2015

Great app, syncs well with Shopify. Recommend !

Linjer
Hong Kong SAR
1 day using the app
December 27, 2013

wow such a great app i love it

AccuTrak
Jamaica
20 days using the app