Reviews (4,768)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and real-time tracking capabilities, which boost transparency and customer trust. It offers a free plan suitable for small businesses and features customizable tracking and notifications, enhancing the customer experience. The support team is often praised for their quick and professional assistance. Merchants note significant improvements in efficiency and customer satisfaction, making it a valuable tool for e-commerce on Shopify.

December 19, 2023

Very responsive! I had an issue with setting up a custom domain, and the support team helped me go through the case shortly!

VOCIC.com
United States
1 day using the app
April 5, 2024

dokładnie i szybko wyjaśnił mi mój problem.

FUR-EVER FUN
Poland
7 months using the app
December 2, 2023

Very helpful!

Chrome Cult
Canada
Over 2 years using the app
January 22, 2024

very nice Priya good atention 5 star

Exotix Card
United States
11 days using the app
March 6, 2024

Great functionality for my business!

GlobaSync
India
2 months using the app
Edited February 6, 2024

It was helpful and insightful thank you for the help.

KeziniJewelry
United States
15 days using the app
Edited April 8, 2024

not sure why am being charged even after uninstalling it

Stylespeeds
Australia
15 days using the app
AfterShip replied March 24, 2024

Thanks for your valuable feedback.

We understand that you are not satisfied with the charges applied to your account which has negatively impacted your experience. We value you as a customer, and it is disheartening to know that we have not met your expectations.

For this, we are assigning dedicated support for your AfterShip Tracking account. Please check your inbox, as you will be contacted via email shortly.

Trust us, we work very hard to make our app user-friendly and provide a great support experience.

Regards,
Team AfterShip

November 25, 2023

The best app for Shopify order tracking. Highly recommend

Kiddzland
United Kingdom
5 days using the app
Edited April 3, 2024

very good ! exelent ! thanks for the support!

tubi
Mexico
26 days using the app
December 28, 2023

nitin provide us a great coustomer support

Trends Shop 360
India
2 months using the app