Reviews (4,785)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.
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Great app! Works seamlessly and was easy to integrate into my store. Would recommend for anyone else who wants an easy tracking app.
Due to shipping delays that have been very frustrating, I needed a way to stay updated on all of my tracking this app has really helped me to do that. It's very organized and helpful.
Thank you for your kind words.
Glad to know that AfterShip app is living up to your expectations. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience the best one.
Regards,
Team AfterShip
I haven't used it yet. Just getting my $10.00 review credit. :)
After installing and uninstalling multiple shipping tracking apps, we've decided to give Aftership a try. So far, they have the best customer service. Varun the support representative that assisted me today, answered all my questions clearly and quickly. He provided me with articles and links that would help get started right away. On top that he was very kind and patient. I don't know why people say their customer service was terrible. That is clearly not the case from my experience so far. Thank you very much Varun for all your help!
This is a great app with amazing capabilities. The only thing is the pricing can start to get real high as your business grows. Also, the tracking page and email templates aren't as customizable as you'd think they would be. If you want more options when it comes to making the templates a part of your brand, you're going to have to buy the pro plan ($110/month) to integrate with Klaviyo. Overall, this is still an amazing app, especially for business owners that are trying to scale. A few orders from your store should easily cover the cost of their most expensive plan.
I think I have found the best tracking management app, AfterShip help me save a lot of hassle by providing the best tracking experience to my customers
The level of support is terrible for what the plans cost. Most of the support staff either don't understand English correctly or will not to help to solve any problems, they will just say no or link to an existing support article. Do not see the value in this app.
We're sorry to know that you are not happy with the customer service support and the app.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We certainly are looking forward to earning back your trust back in our platform with our support.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Neha Karadi
Team AfterShip
I have to say..this is the Best apps ever!
Excellent customer service
Super easy to use, add on for any shopify store! Must have app