Reviews (4,785)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.
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Worst app I had very bad customer service takes very long until an answer comes if they answer. App does not run at all as it should pay for one order twice, there is no email notifications. And no answer to these questions and how I can cancel and get my money back because I have premium. I really do not want to make anyone look bad, but I am very, very disappointed and mad. Especially after all the good reviews.
I was seriously unimpressed with Aftership.
I had many issues using the software, the support was very slow. I was using it on two different store's who have a combined revenue of over 2500k a month.
I was prepared to spend over $300/month on the software, I begged Aftership to do a 30 minute call for me as I had a bunch of questions for them, I asked on several occasions and was denied.
I think the software has a lot of potential, but I found it to have a lot of bugs. All in all, I had a terrible experience.
Great app! Works as described and very happy with the fact I can track all my shipments!
App doesn't work, seems to be linked to someone else's business and Aftership saying this isn't the case even after providing screenshots stating this. Seems the apps on Shopify need some better vetting process as too many frauds getting around
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our users.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
It appears that the issue come from the synchronization of previous credentials, leading to the encountered problem.
We really value your business and we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Assistant sanrash was very helpful he helped me with everything I asked
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
I have not tested the app yet as i haven't got any sales, only had my store up for a day and aftership has already come across professional and easy to use.
But most of all the support staff helped me understand the app the most, they replied really quickly and answered all the questions i had. I will update the review to 5 stars when i get orders and see if it works properly!
Only works with USPS. The orders get sync with Deutsche Post, but the status remains "pending". Useless for any one outside of the US.
Hi, please check your email inbox.
Please confirm your availability for a call.
I'm gonna use this app to track my orders on a daily basis. The free version is only available after leaving a review like this one. But it's worth it
These App was a Good app !!
Check my store & help me to get my first Order : www.rebaystore.com
Great app so far... Still getting acclimated