Reviews (4,785)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.
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It was easy to integrate this app with my shopify store. Really love that they give a tracking page with our shop URL and also can design the tracking page with insta feed and some other marketing assets. Only pain point was that they don't offer language translation for updates. So if you are shipping from China and that company doesn't offer updates in English, your tracking page will display updates in Chinese but not English. Other than, everything else is good and would rate 5 if not for that. Also, their customer service was great and quickly solved any issues I had.
I used this app and its ok but there is other more simple ways which provide the same service. its alright
Hi there,
Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback.
Best,
Shahbaz
Not happy with the support. I had to ask the same question 3 times. Every time someone else answered..
Hi Noura,
This is certainly not the experience we wanted you to have. I have dropped you a personal mail to understand things in detail and sort everything out.
Please check and allow us to make your experience a 5-star.
Looking forward to your reply.
Best,
Shahbaz
so far so good, just installed the app today and customer service was great. i use to track orders from correios on my store. little expensive the pro plan which has translation to portuguese from Brazil($99)
The support is very competent and can be called up quickly via chat. However, the price is exaggerated! The starter package is ok, but you have to pay a lot of money to be able to choose another language (in my case German). Price = MUCH TOOO HIGH
Support = TOP
Thanks for your valuable feedback.
We are pleased to know about your experience with our Support team and that we were able to meet your expectations.
It is our constant endeavour to delight our users and provide them with an engaging experience. I have noted your feedback related to the price and have forwarded it to our product team.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Neelima Aggarwal
Team AfterShip
I used this product to look professional as possible as well as brand name it, it has certainly done that more. I am very pleased with the service.
Optimo produto e muito boa assistência. Recomendad para poupar algum tempo e dores de cabeça com os envios.
Thanks for your valuable feedback. We are pleased to know that you are happy with our application and services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Super good service, got me in a video call to explain all the answers to my 1 million questions (lol). Honestly better service than Shopify themself!
I wasn't able to install it - I believe is a good App, but up to now, I'm not able to evaluate -
Kind regards
Ankit was super. His knowledge and patience with me was exceptional. A true customer service representative