Reviews (4,785)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.
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Waaaayyyy too complicated and difficult to set up if you aren't tech savvy. Also, For a free app, every time I clicked on something I was directed to buy the premium....felt like a bait and switch.
Due to shipping delays that have been very frustrating, I needed a way to stay updated on all of my tracking this app has really helped me to do that. It's very organized and helpful.
Thank you for your kind words.
Glad to know that AfterShip app is living up to your expectations. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience the best one.
Regards,
Team AfterShip
M'as été conseillé, pas eu le temps de l'essayer ! Cette évaluation est arrivée avant la fin de sont installation.
A plus tard pour une évaluation plus constructive !
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So far seems very easy to use! Customer service is super effective, my problem got sorted out in literally 2 minutes!
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The platform is very powerful and is competitively priced. Nitish, the customer service rep that helped me get setup was very informative and helpful.
ok app. does work sometimes. hard to get a hold of someone. I removed it but will check for other apps in the meantime
Shubham was my online agent who was excellent and very helpful. A pleasure to deal with. I would recommend aftership.
The level of support is terrible for what the plans cost. Most of the support staff either don't understand English correctly or will not to help to solve any problems, they will just say no or link to an existing support article. Do not see the value in this app.
We're sorry to know that you are not happy with the customer service support and the app.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We certainly are looking forward to earning back your trust back in our platform with our support.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Neha Karadi
Team AfterShip