Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

December 11, 2023

Ankit was very knowledgeable and helpful in our integration of Aftership, he is a great asset to your team!

Dick Lazers
United States
13 minutes using the app
September 23, 2021

I am in the process of building out my new store and have tested several different apps for integrations across various categories and the Aftership & Returns Center apps integration and setup have been very smooth. Plus great configuration options and the built in chat support is fantastic. Looking forward to a great store launch.

Cuzina Pickleball
United States
13 minutes using the app
November 23, 2020

Didn't work. Support agent advised to wait for 3 hours, still did not work. It wasted my time. I don't recommend.

typecaseusa
United States
About 5 hours using the app
AfterShip replied November 23, 2020

Hello,

We apologize for the inconevnience caused to you.

One of our support members will reach out to you and we will assist further with steps to resolve the issue at the earliest.

Regards,
Nitesh

April 8, 2021

Legit. The app works as expected. Would prefer to have embed feature for less money. But other than that good.

Iowa Chill
United States
12 minutes using the app
August 30, 2020

Very good plug in for shipping, but as a first timer with these sort of apps, it was a bit confusing to get around, but still recommend to make your tracking easier

Vicenteshades
Australia
About 4 hours using the app
November 26, 2022

They have really fast customer service. I am very excited to use this app and check out some of their advanced features as well

halfpricedmacs
United States
12 minutes using the app
February 2, 2022

I used this app to connect tracking to my store. I really wished they made it easier to connect the link into my account

Sam Diamonds NY
United States
About 4 hours using the app
AfterShip replied February 2, 2022

Thanks for your valuable feedback.

It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:

support@aftership.com.

We will do our best to make sure your experience with us is worth a 5-star rating.

Regards,
Rupam Sarma Tamuli
Team AfterShip

December 10, 2023

So far so good with an hour looking through the options and customising for a basic store setup

Pedal & Ride
United Kingdom
About 3 hours using the app
AfterShip replied December 11, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance while setting up the app and have doubts about any feature, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

November 27, 2023

Set up extended free trial in a couple of minutes

UNFOLLLOW
United Kingdom
9 minutes using the app
November 10, 2021

awesome service thank you for all the help in fixing all the errors I needed. I appreciate it. Quick and easy

MiiMii Winks
United States
9 minutes using the app