Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

October 25, 2017

Doesn't work. Klunky UI. Pesters you for reviews befre you have even used it and then keeps asking all the time. I can only assume that these thousands of 5 star reviews are from muppets that have not actually used the app and just reviewed after installing?

Number 9 Fashion Studio
Australia
30 minutes using the app
February 4, 2017

Good job guys, great app!! Easy to use and and made my job a lot easier!!

Vosrio
Canada
20 minutes using the app
February 8, 2018

doesnt work.asks for subdomain and so many things deleted

Gadegts Link
Australia
23 minutes using the app
May 11, 2017

The interface is really nice, super easy to use and it works flawlessly. I recommend it to everyone!!

Pioneer Camp
United States
1 minute using the app
November 1, 2017

Can't change from individual to business because password is "incorrect" which has to be correct. Asked for instructions to reset for 3 times. Nothing. No email came, NOTHING.

Friendly Vehicle
United States
15 minutes using the app
October 3, 2019

so complicated not worth the headache. Literally so many different youtube videos and then instructions on website dont even correlate.

trendyaisle
United States
13 minutes using the app
AfterShip replied October 10, 2019

Dear user, can you please reply to the email that we sent?
Please help us with your availability, we will make sure every concern is addressed on a call.

Edited October 4, 2022

A good app really, however you gotta pay for a lot of the premium features which you can get for free with Track123

STAYYING ALIVE
United Kingdom
14 minutes using the app
March 22, 2020

The app seems useful but didn't do it's job in my case. Tried tracking an USPS order but it didn't find anything, while the official website does. Uninstalled..

RelievedBody
Italy
13 minutes using the app
AfterShip replied April 6, 2020

Hi user,
Please reply to the email sent to you.
We will try to help you with tracking the parcel and a demo to help settle you with the app.

April 16, 2021

I haven't used the app yet but the customer service is super fast!! I hope to provide 5* later - when I have seen an order through.

Tie Your Camel Shop
United Kingdom
7 minutes using the app
AfterShip replied April 16, 2021

Thank you for your kind words.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.

Regards,
AfterShip Team

February 13, 2017

Its a useful app for tracking orders.

Smartskystore Com
United Arab Emirates
8 minutes using the app