Reviews (4,733)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its real-time tracking and user-friendly interface, which boost operational efficiency and customer satisfaction. It supports multiple carriers and offers customizable tracking pages to maintain brand consistency. The free plan is particularly appreciated by small businesses. Integration with Shopify and features like analytics help optimize shipping strategies. Customer support is noted for being responsive and effective in resolving issues quickly.
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ME obliga a poner la opción de pago para entrar y luego al deshabilitar me obliga a poner un comentario o compartir... no me parece bien, realmente esperaba usar esto gratis, me lo recomendaron pero no me dijeron que te obligan a interactuar de esa manera, no me parece justo, no puedo opinar porque aun no uso esto por eso doy una estrella, ahora veo que si pongo una estrella no me deja enviar el comentario asi que debo decir que me sigo desilusionando... he tenido que poner dos obligatoriamente
Support is quick to respond and helpful. The only think I don't like in this app is that there is no cap at their plans. It can go up to thousands per month depending on sales volume.
I am sorry to know that you are not happy about the AfterShip subscription plans; as there is no limit at the plan and the charge can go depending on sales volume.
Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better.
We will try our best to ensure that your experience with us becomes a better one.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.
Regards,
Rupam Sarma Tamuli
Team AfterShip
Just downloaded it and still testing it. The shipment order is pretty hard to synchronize with shopify thou.
bon tracking. service client très réactif m^me si dès fois ils ne résolvent pas tout à fait ton problème
Je suis désolé de savoir que vos problèmes n’ont pas été résolus, même si le service client est très réactif.
Je suis désolé pour le désagrément que cela a pu vous causer. Vos commentaires ont été enregistrés, car nous nous efforçons constamment d’améliorer votre expérience avec notre application.
Nous ferons de notre mieux pour que votre expérience avec nous devienne meilleure.
Nous sommes disponibles 24/7. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à support@aftership.com.
Cordialement,
Rupam
Équipe AfterShip
forced to leave a review to choose the free plan? seems unfair given I havent even tested the platform yet.
It's okay. A tad overpriced for automation software. It gets behind. People will get their delivery and a day later get the e-mail notice that it's on it's way. Support is 24 behind - send a ticket today and expect to hear a day later (they are not on this side of the globe yet I think are big enough to start thinking about a North American support desk). Seems like a one-man operation. Always get a reply from the same person. It's okay, but the system doesn't always work. Still, it's the best at the moment. Customers want more frequent updates. Mine, anyway.
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Here is my feedback. How many emails are you going to send me for a review. I have not even had a chance to use the app yet and now it's a nuisance with the reminder emails.
Enough said!!!
I used this app but it didn't work well regarding some bugs when I tried to track stuff. The support team for the app is good though, but I wish I knew that before wasting money to see that I couldn't track orders that were being shipped. Is a good app but try it before paying...