Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

July 8, 2021

I really like this app. I really dislike the fact that they removed the merchants ability to edit the text messages and the email that go out to the customers. Only for that reason, otherwise I would give them 5 stars.

Noli-Fashion
United States
About 4 years using the app
AfterShip replied July 8, 2021

Thank you for your valuable feedback.

I am sorry; as of now the feature to edit SMS is not available. Please accept my sincere apology for the experience you had. However, regarding your issue about editing emails, we are assigning a support executive to investigate and resolve your concern. We can also have a quick discussion in order to explain the features, provided by AfterShip.

Please check your inbox, as you will be contacted via email shortly.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that you always experience the best customer support.

Regards,

Rupam Sarma Tamuli

Team AfterShip

Edited May 8, 2021

Good app to use. Organizes your shipments in a good easy way to read everything. The Layout is great.

Jasmoora
United States
About 4 years using the app
AfterShip replied May 9, 2021

Thank you for your kind words.

Glad to know that AfterShip app is living upto your expectations. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience the best one.

Regards,
Nitish
Team AfterShip

Edited August 10, 2022

UPDATE: Since the review was posted Shahvaz from the support team reached out and offered a solid remedy to the situation. --
TERRIBLE support, literally the worst customer support team I've ever experienced in my career. I've wrote a full page describing our billing issue (they overcharged us thousands of dollars to date) and requested escalation and real help. I've had 7 failed attempts to try to resolve this issue in a friendly manner. All I got is 5 diffeent agents that never read or looked into any of the case history and were literally each worst then the previous. Look elsewhere - other apps are cheaper and better and don't have deep business misconducts like these guys do.

Kewlioo
United States
About 4 years using the app
AfterShip replied July 27, 2022

We’re sorry to know that you are not happy with the customer service support and the app.

Please accept my sincere apology as you are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss billing and charges issues to get it fixed. We've sent you an email for your time availability to fix all issues in one go.

We certainly are looking forward to earning back your trust back in our platform with our support.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Ankush Kumar
Team AfterShip

October 18, 2017

Would be better if it had translations.

Raw Foodie
Mexico
About 4 years using the app
Edited March 23, 2021

We've been using Aftership for a few years. It is a great app, but we are now going uninstall and use Shopify's default shipping notifications. One thing to be aware of if you are considering this app, is that you will be forced to pay an extra $10/mo for an SSL. If you don't, your customers will see a 'not safe' message on your tracking page. Other than that, it works as well as they say it does.

Cloud 9 Expressions
United States
Almost 4 years using the app
February 23, 2023

Animesh was great. Resolved my issue fairly quickly. So far we like using it which has been great. Thank you

Welder Nation
Canada
Almost 4 years using the app
AfterShip replied February 23, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

February 18, 2021

This app solved some of the compliance issues we had with allowing customer self service, the only trouble we ran into was on attempting to setup and invitations of additional users. One of the invited users somehow created a separate instance. Customer support was extremely quick with response and we were able to resolve the issue immediately.

Youtheory
United States
Almost 4 years using the app
AfterShip replied February 18, 2021

Hello,

Thank you for your kind words.
We are really eager to know how we can make your experience a 5 star one.

You can always reach out to us via the chat option available on your account or email us at support@aftership.com. We are available 24 X 7.

Kind regards,
Mukul Saxena

July 8, 2014

Very good app! I still am wondering if I ought to stop some of the notifications on my Shopify store or if I ought to rely on the notifications from AfterShip premium. Definitely worth the Premium price to customize notifications and have the embedded track number in their account. I like that they charge per shipment and it is nominal. My only negative is that it is a little tricky to test, but maybe because I'm a newb.

Monkey Suit Vintage
United States
Over 3 years using the app
October 29, 2013

Just uploaded the app and trying it out. Integration was easy.

Wellafide
United States
Over 3 years using the app
April 2, 2020

It works pretty well and it's quite user friendly. Large choice of carriers as well, all around the world.

jeffreysibiza.com
Spain
Over 3 years using the app