Reviews (4,785)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.
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I really like this app. I really dislike the fact that they removed the merchants ability to edit the text messages and the email that go out to the customers. Only for that reason, otherwise I would give them 5 stars.
Thank you for your valuable feedback.
I am sorry; as of now the feature to edit SMS is not available. Please accept my sincere apology for the experience you had. However, ...
Good app to use. Organizes your shipments in a good easy way to read everything. The Layout is great.
Thank you for your kind words.
Glad to know that AfterShip app is living upto your expectations. Please let us know if you have any suggestions for us. We are really eager to ...
UPDATE: Since the review was posted Shahvaz from the support team reached out and offered a solid remedy to the situation. --
TERRIBLE support, literally the worst customer support team I've ever experienced in my career. I've wrote a full page describing our billing issue (they overcharged us thousands of dollars to date) and requested escalation and real help. I've had 7 failed attempts to try ...
We’re sorry to know that you are not happy with the customer service support and the app.
Please accept my sincere apology as you are our valued user, and we are committed to ...
Would be better if it had translations.
We've been using Aftership for a few years. It is a great app, but we are now going uninstall and use Shopify's default shipping notifications. One thing to be aware of if you are considering this app, is that you will be forced to pay an extra $10/mo for an SSL. If you don't, your customers will see a 'not safe' message on your tracking page. Other than that, it works as well as they say it does.
Animesh was great. Resolved my issue fairly quickly. So far we like using it which has been great. Thank you
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand ...
This app solved some of the compliance issues we had with allowing customer self service, the only trouble we ran into was on attempting to setup and invitations of additional users. One of the invited users somehow created a separate instance. Customer support was extremely quick with response and we were able to resolve the issue immediately.
Hello,
Thank you for your kind words.
We are really eager to know how we can make your experience a 5 star one.
You can always reach out to us via the chat option available ...
Very good app! I still am wondering if I ought to stop some of the notifications on my Shopify store or if I ought to rely on the notifications from AfterShip premium. Definitely worth the Premium price to customize notifications and have the embedded track number in their account. I like that they charge per shipment and it is nominal. My only negative is that it is a little tricky to test, but ...
Just uploaded the app and trying it out. Integration was easy.
It works pretty well and it's quite user friendly. Large choice of carriers as well, all around the world.