Reviews (4,790)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies shipment management and enhances customer experience. They value the real-time tracking feature and seamless Shopify integration. The customizable tracking options and responsive customer support are also highlighted as key benefits. Additionally, the availability of a free plan is particularly beneficial for small businesses, improving operational efficiency and customer satisfaction.
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Help has been super helpful
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
App helps to keep track on all my package going out and those coming in. Some updates are not real time, but it works for me.
Great app that keep your customer informed before they flood your customer service line.
After ship is a great tool. I would love to be able to potentially link multiple waybills to 1 after ship tracking item. So if I get a shipment that includes multiple orders, I can put the 1 tracking number that gets all of the products to my shop on the tracking page, and then "update" that same tracking link with a new tracking number that will be the waybill number from my HQ to the customer.
Also, I would love to be able to trigger API events to happen as soon as a product gets marked as "delivered". I want to integrate with a company called Picup which is essentially a local courier company. As soon as the waybill gets marked as delivered, that will make a new "picup" request which will notify a picup driver that the item is ready to be picked up. Possible?
Thanks,
Rob
I really like this app. I really dislike the fact that they removed the merchants ability to edit the text messages and the email that go out to the customers. Only for that reason, otherwise I would give them 5 stars.
Thank you for your valuable feedback.
I am sorry; as of now the feature to edit SMS is not available. Please accept my sincere apology for the experience you had. However, regarding your issue about editing emails, we are assigning a support executive to investigate and resolve your concern. We can also have a quick discussion in order to explain the features, provided by AfterShip.
Please check your inbox, as you will be contacted via email shortly.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that you always experience the best customer support.
Regards,
Rupam Sarma Tamuli
Team AfterShip
Good app to use. Organizes your shipments in a good easy way to read everything. The Layout is great.
Thank you for your kind words.
Glad to know that AfterShip app is living upto your expectations. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience the best one.
Regards,
Nitish
Team AfterShip
UPDATE: Since the review was posted Shahvaz from the support team reached out and offered a solid remedy to the situation. --
TERRIBLE support, literally the worst customer support team I've ever experienced in my career. I've wrote a full page describing our billing issue (they overcharged us thousands of dollars to date) and requested escalation and real help. I've had 7 failed attempts to try to resolve this issue in a friendly manner. All I got is 5 diffeent agents that never read or looked into any of the case history and were literally each worst then the previous. Look elsewhere - other apps are cheaper and better and don't have deep business misconducts like these guys do.
We’re sorry to know that you are not happy with the customer service support and the app.
Please accept my sincere apology as you are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss billing and charges issues to get it fixed. We've sent you an email for your time availability to fix all issues in one go.
We certainly are looking forward to earning back your trust back in our platform with our support.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Ankush Kumar
Team AfterShip
Would be better if it had translations.
We've been using Aftership for a few years. It is a great app, but we are now going uninstall and use Shopify's default shipping notifications. One thing to be aware of if you are considering this app, is that you will be forced to pay an extra $10/mo for an SSL. If you don't, your customers will see a 'not safe' message on your tracking page. Other than that, it works as well as they say it does.
Animesh was great. Resolved my issue fairly quickly. So far we like using it which has been great. Thank you
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip