Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

September 18, 2024

very easy to use and provides all the necessary needs for the order tracking.

JAGIARA
United Kingdom
4 months using the app
August 30, 2024

Still the leader in tracking experiences for customers. More expensive but it works. Some issues auto-detecting Hong Kong post tracking numbers for some reason though.

llabs.
New Zealand
5 months using the app
September 21, 2024

Aseem was an absolute life saver, reassured my confusions, really professional and friendly, would recommend!

Elevé Skincare
United Kingdom
10 days using the app
August 12, 2024

After months of working with the AfterShip app and its customer service team, I can confidently say that they're one of the most reliable vendors I've worked with. They respond quickly to concerns and always follow through with helpful suggestions. I appreciate such attentive and personalized service.

My Doggo Dream
Panama
4 months using the app
October 23, 2024

Nice app, a little bit hard to use, but survice is good problem solved

WOOglasses
United Kingdom
34 minutes using the app
October 1, 2024

I have received wonderful service from Garvita

Dream-t
Israel
18 days using the app
July 18, 2024

Nice product. A lot of features. Helps out a lot. Free plan is also included. I like it. Support is very good and fast. Thanks a lot.

Gidona
Austria
7 months using the app
August 17, 2024

I love this app, it has been smooth sailing with automation, I just have a few troubles but i think it is just operator error!

Deai Tea Store
United States
About 1 month using the app
April 10, 2024

Awesome app! They have been around for ages and it definitely shows as they are easily the best tracking app more importantly the customer service is one of the best on Shopify, its even better than shopify support haha! Rajat helped me out and is great, super patient and easygoing going and helpful! Definitely recommend

RoseGold & Black Pty Ltd
Australia
Over 2 years using the app
Edited August 23, 2024

That really good explanation gives me very good help knows he's way around the system five star

Diabec
United Kingdom
2 months using the app
AfterShip replied August 16, 2024

Thank you for sharing your valuable feedback with us.

We are glad to hear that you found our application good and useful.

If there are any specific areas where you feel we could improve, please do not hesitate to share your thoughts with us. Your input is highly valued, and we are committed to using it to enhance our services.

We look forward to the opportunity to serve you even better in the future and hope to earn a 5-star rating from you.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip