Reviews (4,768)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface and real-time tracking capabilities, which boost transparency and customer trust. It offers a free plan suitable for small businesses and features customizable tracking and notifications, enhancing the customer experience. The support team is often praised for their quick and professional assistance. Merchants note significant improvements in efficiency and customer satisfaction, making it a valuable tool for e-commerce on Shopify.
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Priya was helpful and very knowledgeable. Services could be further improved though if agents could be more patient and guide me through the steps bit-by-bit instead of just a walk in the park (by sending a screenshot of the 'settings' and expecting me to know where to locate it).
Last but not least, I would have preferred it if Aftership's agents could offer to help us integrate everything properly instead of us trying to navigate the whole app interface and syncing everything all by ourselves.
Also, as someone who values my privacy, I do not really fancy the idea of screen-sharing (video-calling) to show me how to do it, great suggestion but no thanks for me please.
Thank you for taking the time to provide us with your feedback. We greatly appreciate all forms of feedback as it enables us to improve our products/services and enhance the overall experience for our customers.
We understand that you would have preferred a more patient and guided approach from our agents, especially when it comes to navigating our platform and integrating everything properly. We intended to offer a screen-sharing not video-calling option as a means to provide step-by-step assistance, ensuring a smoother process for you. However, We completely respect your privacy and understand your preference.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
I'm starting to use it and I like it
Garvita Helped assist me. I'm Grateful for her assistance!
Experience was good. Appreciate how helpful and patient Mr. Rajat was.
Rajat and Ankit provide good support and I am happy something like that
Although my experience with the app just started today, the customer service quality has already made a positive impression.
super support
Excellent customer service
O suporte é 5 estrelas, o problema foi resolvido rápidamente mesmo sendo de madrugada!
Bon service client je recommande fortement !