Reviews (4,768)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and real-time tracking capabilities, which boost transparency and customer trust. It offers a free plan suitable for small businesses and features customizable tracking and notifications, enhancing the customer experience. The support team is often praised for their quick and professional assistance. Merchants note significant improvements in efficiency and customer satisfaction, making it a valuable tool for e-commerce on Shopify.

May 8, 2024

Super Support und tolle App, kann ich nur empfehlen!

TierToys24
Germany
27 minutes using the app
March 28, 2024

The person who helped me was great

thunderandlightningboutique
United States
17 minutes using the app
February 12, 2024

Customer support is always helpful. The app supports Apple Wallet tracking

gofor360
Italy
About 3 hours using the app
January 17, 2024

beste tracking app

Multiclean
Germany
7 months using the app
November 22, 2023

very friendly and fast customer support

Phereau
Canada
About 2 hours using the app
November 28, 2023

the support team (garvita) is superb

Dehlux™
United Kingdom
About 2 months using the app
March 11, 2024

Saransh is truly a very professional and patient individual, an excellent English customer service expert! He answered all my questions...

But the Chinese customer service in their company is absolutely terrible. There's a person named Jason Zhu, extremely arrogant and irrational. He's the worst customer service representative I have ever encountered.

Viqif
Hong Kong SAR
About 4 hours using the app
AfterShip replied March 12, 2024

Thank you for taking the time to provide us with your feedback. We greatly appreciate all forms of feedback as it enables us to improve our products/services and enhance the overall experience for our customers.

We are sorry to hear that your experience with one of Team member did not meet your expectations. Our goal is to provide exceptional service, and we regret any inconvenience caused to you.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

June 26, 2024

VERY NICE

YUNGAGE
India
December 16, 2023

Es ist eine App mit einem großartigem Support! Die App ist sehr gut und einfach aufgebaut. Empfehle sie jedem Anfänger.

Black Shadows
Germany
23 days using the app
January 8, 2024

GOOD

customer store
India
11 days using the app