Reviews (4,787)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and real-time tracking, enhancing transparency and customer trust. It offers a free plan, ideal for small businesses, and customizable features that improve operational efficiency and customer satisfaction. The support team is praised for their effective assistance, helping merchants integrate the app smoothly into their operations.
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Love it. More to the point, so will my customers :)
We have been using this APP for a long time and have a good experience.
Great App, easy setup. Look forward to providing some top-notch customer service with this.
Great app, cuts down on the number of customer enquiries. Fantastic, thanks :-)
Great app! We use it everyday now, very easy to see which customers have failed delivery attempts and then reach out to them personally to make sure they go and pick up the package.
This really helps create more opportunities to contact and engage your customers.
A+++
Great Service, makes it so much easier....thank you
Simple to incorporate into site, has all the functionality we need. Good feedback from customers on the tracking. Would highly recommend.
This app works wonders! We can customize the different notifications to our brand using their premium service. It automatically knows when we have new orders and imports them every 3 or so hours. After that, emails are sent out to our customers about their order and the status of it. We also like how it has 1 place to track packages through multiple carriers, which makes it easy for international and UPS Mail Innovations packages. There is no need to go to multiple websites to track a shipment. There could be improvement on the time for the order importer, maybe 1 hour instead of 3 hours. It would also be nice to have the tracking button/widget follow the responsiveness of our website. The url that Aftership supplies us could have room for us to style it according to our brand colors/theme. Other than those few minor things, this app is great.
Great customer service
Andrew at AfterShip is awesome. I had a charge on my credit card and I emailed the company. I had an email back that same day explaining what it was for. After I wrote the review, he gave me a $10 credit!!