Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

October 6, 2017

It’s good atleast it’s my first time don’t know much about it

Stephen Donnie
United States
3 months using the app
March 24, 2021

The integration is not easy and not at all intuitive, the analytics and insights are limited and not as extensive as advertised, the adjustments on the tracking page are very limited, the support is very good though and was very helpful. Overall, expensive, features are much less exciting than expected, but we still hope it will help us improve customer experience.

waterdrop® IT
Germany
3 months using the app
AfterShip replied March 24, 2021

Thank you for your kind words.

I have forwarded your suggestions to the concerned team. Please let us know if you have more suggestions for us. We are really eager to know ...

February 23, 2023

Very bad customer service. suddenly disappears or just not able to help. Shreyasi was the only competent one of all

STbracelets
Canada
3 months using the app
AfterShip replied February 23, 2023

Thank you for taking the time to provide us with your valuable feedback. We apologize for any inconvenience caused by the issue you encountered.

I would like to inform you ...

September 10, 2021

Doy 3 estrellas porque la acabo de descargar y de momento me gusta lo que veo y la atención al cliente perfecta, cuando empiece a usarla pondré si sigo pensando igual. De momento genial

kayshop.es
Spain
3 months using the app
AfterShip replied September 10, 2021

Nos alegra saber que le gustó nuestra aplicación y la encontró útil.

Estamos abiertos a sus sugerencias. Háznoslo saber. Siempre es bueno comprender los requisitos de ...

December 9, 2021

Good app overall and a responsive support but same shipment is getting added multiple times as a few cases and thus, leading to loss of billing. Have been chasing the support for a month now but they seems to be passing the blame of other without checking from their end.

Growing Craft
India
2 months using the app
AfterShip replied December 9, 2021

I am sorry to know that you are concerned about the same shipment being added multiple times and this has caused you a loss in billing.

Your feedback has been registered, as ...

August 31, 2017

Haven't even had a chance to use it. Having card issues with my bank. Opened a ticket three days ago. No response. Would like to use it, but there's no communication.

Rize Fm
United States
2 months using the app
December 6, 2016

I love all this Apps, Seriously.. Really easy to import the tracking number.

but im really frustrated with "pending" status. Why aftership not sent email when the shipping at pending status...

We just want to send email to customer, we already process the order and sent the tracking number.

Most of my customer complain and they want refund... We need wait 1-2 weeks from pending status to "In ...

Luxiree
United States
2 months using the app
June 17, 2017

I just installed it. Can't wait to use it

Omarelectronics
United States
About 2 months using the app
Edited February 12, 2024

The AfterShip Tracking app boasts of an excellent customer service. Their support team is always ready to help merchants with any issues they might encounter. This has been very useful for me as it helps me run my business efficiently.

Forever Hood
New Zealand
About 2 months using the app
AfterShip replied February 6, 2024

Dear Customer,

Thank you for taking the time to share your feedback.

While we strive to provide our users with engaging and enjoyable experiences, and we are glad to have ...

August 19, 2020

Thank you for the app it helped me a lot in my store i am really thankful for the app god bless!

Fnote Loza
Canada
About 2 months using the app