Reviews (4,785)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.
Refine
-
By rating
I used this app for the tracking page and I'm glad I decided to. If your thinking about getting it, you should.
Hello,
Thank you for your feedback. You can share your suggestions with us so that we can keep improving our app.
You can reach us on support@aftership.com, our support team ...
Best app to communicate with customers.
Improvements that could be done:
1. Sent email in ALL parcel status change
2. Translate to other languages
I'd love to be able to use the customer notifications with the free plan, but unfortunately that is not available. I wanted the branding removed from the tracking page, and the customer support was great with helping me out. Very friendly and competent.
Thank you for your valuable feedback.
I am sorry; as of now the feature to send notifications is not available on Free plan.
Our ‘Support Team’ is available 24/7 to provide ...
Would be nice when using the notification history if you could track by order id. Amazon frequently ships an order using multiple shipments. I cannot track all notifications for an order just using the tracking number.
Thank you for your Suggestion.
We will definitely look at it.
Please let us know if you have any issues. Our support team is available 24X7 and also you email us at support@ ...
Great App...solved most of our problems. Would recommend!
However, if a section can be added where one can see how and for what the credits are being spent by aftership, this app can become a superstar!
-Hans
I would recommend this to shopify owners. I just installed it and so far it looks great. Simple to install, simple to use, and it takes the headache out of checking tracking numbers!
Four stars only because I just installed it. :)
Just started with this app. User interface and documentation is pretty impressive. Very easy to use.
AfterShip seems to be a great app so far. It is suitable for all my needs an believe that it will scale well with my business.
So far so good.. I will update
Update: CS reached out and was able to offer a true credit for the issues we had. I appreciated the proactive gesture and Ankush was very polite on our call. I'd just say for any future users: avoid the CS chat if you can. Get someone to talk to you and everything goes much smoother.
Customer service is awful. Our app hadn't been working for over a month because of an import issue on their end. ...
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our ...