Reviews (4,788)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and real-time tracking, enhancing transparency and customer trust. It offers a free plan, ideal for small businesses, and customizable features that improve operational efficiency and customer satisfaction. The support team is praised for their effective assistance, helping merchants integrate the app smoothly into their operations.
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Awesome app! They have been around for ages and it definitely shows as they are easily the best tracking app more importantly the customer service is one of the best on Shopify, its even better than shopify support haha! Rajat helped me out and is great, super patient and easygoing going and helpful! Definitely recommend
Amazing and very helpful tool. Make me and customers happy.
I used this app to have a beautiful tracking page for my customers. I love it! Great customer service too!
This app really helps us keep track of the exceptions on our orders to stay ahead of them and hold our carriers accountable.
Great app. Keeps customers informed of where their packages are in real time. We use this software on Areios Defense and North Tactical Supply Co. to keep our customers confident in our speedy delivery.
Used this for 3 years but now it's unbearable. Overpriced and tracking only really works a handful of times. The customer support only responds once a day so it a week+ to get anything fixed
Great and Very Easy to setup. Thanks Dev's team for your hard work. The plan also available from free to paid plan.
I just uploaded this app and already tracked a package! I love that it tracks everything and is free.
Customer support is poor. Their software broke and they kept pointing me at Cloudflare to fix it when it was their implementation that had issues (specifically with SSL on the tracking and returns domains).
Way overpriced for the software. Would've cost about $15,000 a year for it but customer service is so poor that I decided to do without it.
Hi Umzu team,
Our enterprise sales team will reach out to you. We are in process of fixing the domain issue for returns and will sort it out this week.
I am sure you will give us a chance to rectify these problems and your experience will be much better from hereon.
Best,
Shahbaz
Anmol was very helpful is allowing me to understand what my issues were and how to fix them. With Tik Tok's support being so poor, AfterShip customer service was a great alternative!