Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

Edited February 1, 2021

AVOID - This doesn't work with AliExpress and support is useless. Standard AliExpress shipping was synced correctly but AfterShip still wouldn't show any details. Contacted support on 'live' chat and they asked a random question every 30mins until they gave up and blamed the courier. Terrible, terrible experience. Don't waste your time.

Catproval
United Kingdom
Over 1 year using the app
AfterShip replied February 1, 2021

Hey,

I apologize on behalf of everyone at AfterShip.

Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and ...

April 28, 2018

The worst customer support ever, sent 4 emails on how to setup my premium account all I got is:

-> Please contact courier or shipper directly.

AfterShip is only a shipment tracking platform.

WTH ?

Loomrack
United States
Over 1 year using the app
December 7, 2023

Absolutely HORRIBLE customer support. Sent 5 emails but never got any reply. Got charged three times without even using the app.

Namas
Estonia
Over 1 year using the app
AfterShip replied December 8, 2023

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our ...

Edited January 21, 2021

UPDATE 21/01/2021: I was overcharged a couple months ago. I've told them at least 3 times and they keep saying they've passed it to billing. It's now been 3 weeks without any meaningful response. Also contacted Shopify who are reluctant to refund me even though they agree I was overcharged. My advice? Stay away from this app until their management steps in and fixes this. OLD REVIEW: App is ...

BodyHeal
Australia
Over 1 year using the app
AfterShip replied November 19, 2020

Thank you for sharing your valuable feedback. We apologize for the inconvenience caused. We have gone through the chat transcripts and working on the solution. We have sent ...

December 25, 2018

At first it worked well, but now there is an annoying bug which has never been resolved for months!

Some tracking codes will display WRONG DATA (from other tracking codes!!!) and SEND WRONG NOTIFICATIONS to my clients.

When you check with 17track, it is clear that Aftership is mixing in Bullshit data.

So you often end up having an automatic email being sent to a client saying his package was ...

Legalzissimo
Brazil
About 1 year using the app
July 5, 2013

So freaking slow. I tried tracking it and after 15 mins, its still loading!

Fauxfeathers
Singapore
About 1 year using the app
November 6, 2017

never synced rt for my store.

Evas Dazzle Deals
United States
About 1 year using the app
July 1, 2020

AfterShip is definitely not an app you want on your store. It lacks functionality, sneakily overcharges you, and doesn't let you remove it.

Cloudy
United States
About 1 year using the app
AfterShip replied July 10, 2020

Thank you for your review, could you please reply on the email sent.

October 19, 2023

Scammers. I have been a victim of this scam where my money was stolen.

Pole
Germany
About 1 year using the app
AfterShip replied October 23, 2023

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

I ...

September 19, 2017

It could only get Parcel Force shipping information, no DPD, DPD does not work. Also there is no real time online chat support, which is pretty bad at this day and age!

Boxfromuksupermarket
United Kingdom
About 1 year using the app