Reviews (4,785)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.
Refine
-
By rating
AVOID - This doesn't work with AliExpress and support is useless. Standard AliExpress shipping was synced correctly but AfterShip still wouldn't show any details. Contacted support on 'live' chat and they asked a random question every 30mins until they gave up and blamed the courier. Terrible, terrible experience. Don't waste your time.
Hey,
I apologize on behalf of everyone at AfterShip.
Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers.
We can’t fix the past but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
The worst customer support ever, sent 4 emails on how to setup my premium account all I got is:
-> Please contact courier or shipper directly.
AfterShip is only a shipment tracking platform.
WTH ?
Absolutely HORRIBLE customer support. Sent 5 emails but never got any reply. Got charged three times without even using the app.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We have checked and found that you have reopened the store and the charges were added to your billing.
We really value your business and we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
UPDATE 21/01/2021: I was overcharged a couple months ago. I've told them at least 3 times and they keep saying they've passed it to billing. It's now been 3 weeks without any meaningful response. Also contacted Shopify who are reluctant to refund me even though they agree I was overcharged. My advice? Stay away from this app until their management steps in and fixes this. OLD REVIEW: App is great and works mostly like it's supposed to. Told the team about a bug and they said it'll be fixed in 3 days, lets' see how that goes. Main reason I'm taking 1 star off is the chat support seem to pick and choose which issues to reply to. Sometimes I can see "read" but no response. If I ask them about it a few days later, they respond initially then disappear again. I suspect if the issue involves more time and effort they don't bother with it.
Thank you for sharing your valuable feedback. We apologize for the inconvenience caused. We have gone through the chat transcripts and working on the solution. We have sent you an email to discuss this further.
You can also reach out to us via the chat window available on your AfterShip account or email us at support@aftership.com (24X7).
Kind regards,
Mudit
At first it worked well, but now there is an annoying bug which has never been resolved for months!
Some tracking codes will display WRONG DATA (from other tracking codes!!!) and SEND WRONG NOTIFICATIONS to my clients.
When you check with 17track, it is clear that Aftership is mixing in Bullshit data.
So you often end up having an automatic email being sent to a client saying his package was taken by Customs or lost/ that the customer needs to pay an extra fee, when it actually didn't even leave China yet. Or that it is in another country like the Netherlands when it never meant to be there.
The customer answers desperately and then you have to explain to them that your email is wrong, the aftership tracking link you sent them is also wrong, and they have to disregard that all and next upcoming messages.
I even had some customers canceling/ chargebacking me due to Aftership sending wrong tracking code updates :(
So you get an extra support burden, you lose clients and you are paying USD99 for it! Congrats!
I have reported it 5 times, but they don't ever contact their developers to correct their mistake. They simply correct individual cases, but never the root cause of the problem that keeps generating new bugged tracking notifications.
That is why I am strongly thinking of moving to another Tracking solution that does not mislead my clients.
Unfortunately I can't recommend this app to anyone.
So freaking slow. I tried tracking it and after 15 mins, its still loading!
never synced rt for my store.
AfterShip is definitely not an app you want on your store. It lacks functionality, sneakily overcharges you, and doesn't let you remove it.
Thank you for your review, could you please reply on the email sent.
Scammers. I have been a victim of this scam where my money was stolen.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I appreciate your time to jump over a quick screen share meeting and we are glad that we were able to help you with the refund.
Rest be assured, you are valuable to us and we really value your money.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
It could only get Parcel Force shipping information, no DPD, DPD does not work. Also there is no real time online chat support, which is pretty bad at this day and age!