Reviews (4,776)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.
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Great App...solved most of our problems. Would recommend!
However, if a section can be added where one can see how and for what the credits are being spent by aftership, this app can become a superstar!
-Hans
I would recommend this to shopify owners. I just installed it and so far it looks great. Simple to install, simple to use, and it takes the headache out of checking tracking numbers!
Four stars only because I just installed it. :)
Just started with this app. User interface and documentation is pretty impressive. Very easy to use.
AfterShip seems to be a great app so far. It is suitable for all my needs an believe that it will scale well with my business.
Update: CS reached out and was able to offer a true credit for the issues we had. I appreciated the proactive gesture and Ankush was very polite on our call. I'd just say for any future users: avoid the CS chat if you can. Get someone to talk to you and everything goes much smoother.
Customer service is awful. Our app hadn't been working for over a month because of an import issue on their end. When they figured out the solution, it spammed all of our customers with old and outdated tracking emails. They said those emails were "an expected outcome"—they could have at least warned us that was the expected outcome so we could turn off our automated emails. When asking for some kind of credit to make up for the fact that their system didn't work for over a month (not to mention the CS headache), they told us we had to UPGRADE to redeem the discount offered for their error.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We would like to update you that the Pro 1k plan is no longer available. Nevertheless, because you were unable to use AfterShip tracking services due to an issue, our development team has fixed the concern for you. Upon investigating the matter, it is evident that our team could have communicated more effectively regarding the expected outcome of the solution. We acknowledge the oversight in not providing advance notice about the potential impact on automated emails. We have accepted your feedback and will definitely work on this.
We really value your business and we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
So far so good.. I will update
Its ok. Has some flaws in the code. Can't say that for return centers. Now Return centers is heavy flawed. Cant edit, no widget. I returned something 4 times for the same order. Tech support didn't help much. They know about it and referred me to a future features page. Hehe Just fix your stuff
Hi there,
Thanks for your kind words. One of my teammates will reach out to you to sort out all the issues in one go.
Best,
Shahbaz
Really app is great, please work on support.... its very delay on response rest I don't have complain
Support could be a little quicker to respond and the instructions are lacking detailed steps on where to go and how to... But apart from that, great app and I would highly recommend using it!
This app's pricing structure is very nice for beginners, it's free till we reach certain orders. Not very intuitive to use though! I wish there was an idiot-proof tutorial for all beginners to learn how to use the app!
Thanks for sharing your valuable feedback. Really happy to know that you liked the pricing structure of the AfterShip app.
We are open to suggestions if you have any. It is great to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.
I understand you want tutorials for beginners in the app. I am sorry for the inconvenience; however we have registered your feedback and will definitely pass it on to our product team.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.
Regards,
Rupam Sarma Tamuli
Team AfterShip