Reviews (4,788)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and real-time tracking, enhancing transparency and customer trust. It offers a free plan, ideal for small businesses, and customizable features that improve operational efficiency and customer satisfaction. The support team is praised for their effective assistance, helping merchants integrate the app smoothly into their operations.
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Great Service, makes it so much easier....thank you
Simple to incorporate into site, has all the functionality we need. Good feedback from customers on the tracking. Would highly recommend.
Very easy to install. And a great addition to anyone wanting professional features.
Everything I have seen from AfterShip so far is great. My customers receive an email based on what I set up, and I no longer have questions about orders. We ship out the order, and AfterShip does the rest.
This app works wonders! We can customize the different notifications to our brand using their premium service. It automatically knows when we have new orders and imports them every 3 or so hours. After that, emails are sent out to our customers about their order and the status of it. We also like how it has 1 place to track packages through multiple carriers, which makes it easy for international and UPS Mail Innovations packages. There is no need to go to multiple websites to track a shipment. There could be improvement on the time for the order importer, maybe 1 hour instead of 3 hours. It would also be nice to have the tracking button/widget follow the responsiveness of our website. The url that Aftership supplies us could have room for us to style it according to our brand colors/theme. Other than those few minor things, this app is great.
Great customer service
AfterShip is a must-have app for Shopify stores. Great tool for tracking shipments.
J Sadhan Roshan from AfterShip was able to quickly jump on a zoom call to go over our issues with tracking and provide alternative solutions in real time.
We just started using this app yesterday. The support is very helpful. They assisted us setting everything up. I would give 5 stars to the customer service. However, the app is not having too many the options for customization for the page design. This is something I would recommend the tech team to get improved on .
Andrew at AfterShip is awesome. I had a charge on my credit card and I emailed the company. I had an email back that same day explaining what it was for. After I wrote the review, he gave me a $10 credit!!