Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

September 15, 2017

This is good ...unfortunately i cant add my local courier here in my country

Fit Fab Online Shop
Philippines
29 days using the app
December 26, 2023

I've been really impressed by the level of customer service provided by AfterShip. Not only is their support team knowledgeable about the app, but they are also friendly and welcoming, making it easy to get the help I need. Thank you, AfterShip, for making me feel like a valued customer.

Dripity Ice
United States
28 days using the app
AfterShip replied December 27, 2023

Dear Customer,

We appreciate your kind words for our customer service & the support team.

While we strive to provide exceptional support to assist our customers, we always ...

Edited August 20, 2020

My initial experience with Aftership was poor.

I had a problem and sent 5 emails over the course of 22 days without getting a response.

My review on 20th Aug 2020 was 1 star and read as follows:

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AVOID. Hands down the worst customer service of ANY app I've installed. I have sent around 5 emails over the last 22 days without ever getting a response to my query.

This also isn't a small issue. ...

Piccy
United Kingdom
24 days using the app
November 19, 2013

So far so good. We will see if it works when package is delivered.

Pochetti
Canada
20 days using the app
Edited October 20, 2020

Normally wouldn't leave a review but to downgrade your plan you have to. Don't like the fact that the tracking pages dont use your header or footer and have aftership branding. If i had to title this review i would call it a bad impression made worse.

Home Safe Health
United States
17 days using the app
AfterShip replied October 20, 2020

We apologize for the inconvenience. We have sent you an email on the registered email address with further instructions to downgrade your plan and to discuss the issue you ...

July 14, 2017

So far not a fan. Two major flaws I have noticed thus far. 1. If your order contains five products shipped from different manufacturers, they receive five emails with the same order number on them, but they have no clue which product the emails are regarding. 2. If the shipping data has Chinese text in it, the email from Aftership retains that text in the email sent to the customer. I can send ...

Veggie Think
United States
15 days using the app
April 4, 2020

it's the first time that I will try the app so let's see what I can get. Hopefully more sales. It has good features too

IKARIDEN - Summer is Coming
Germany
14 days using the app
AfterShip replied April 6, 2020

Thanks for the review. Please keep us posted.

August 2, 2017

Fantastic app! Improves customer experience and gives us and our customers a quick shipping analytics to help us understand and improve our shipping process.

Accra Free Market
Ghana
13 days using the app
April 9, 2020

mmm idk yet

MauiJewelryStore
Spain
9 days using the app
February 11, 2021

Perfect. I just downloaded it and I was able to track the shipments from shipping to delivery. Also, my customers were able to track their orders right from shipping time to delivery time. I woul;d recommend it for others who are in need of tracking shipments.

KOUMA Clothing
United States
8 days using the app
AfterShip replied February 11, 2021

Hello,

Thank you for your feedback.
We always try to provide best-effort support in order to provide the best experience.

Please feel free to reach us. We are available 24x7. ...