Reviews (4,788)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and real-time tracking, enhancing transparency and customer trust. It offers a free plan, ideal for small businesses, and customizable features that improve operational efficiency and customer satisfaction. The support team is praised for their effective assistance, helping merchants integrate the app smoothly into their operations.

August 18, 2023

I had a really positive experience with AfterShip Tracking app's live chat support! I reached out to them because the customer tracking emails appeared to be using the wrong format and an outdated template. The support team was patient and guided me through troubleshooting. They discovered that the emails were, in fact, in the correct format. Additionally, they were incredibly helpful in explaining how I could verify my email address. Their assistance not only resolved my email template concerns but also left me genuinely impressed with the app's customer service. I enthusiastically recommend AfterShip Tracking to others – their support is absolutely top-notch!

Pretty Chix
United States
Over 2 years using the app
August 8, 2021

I decided to try this app out. I'm glad I did. Customer Service is just 100. They are there for you.. They help you out immediately. They take care of you.. Thank you CREW for all your quick Replies and Service!.. Love it.

Irresistible
United States
Over 2 years using the app
May 16, 2021

客服帮我解决了页面插入网站的问题,客服回复也很及时,耐心,很详细的告知如何操作,十分感谢。将继续试用AfterShip,很容易操作。查询体验很好。推荐这个软件。最近又增加到14天的试用期,真是太用心了。

foroulash
China
Over 2 years using the app
June 22, 2021

This App has excellent customer service, the response time was immediate with the built in chat option!

WILDBUY
United States
Over 2 years using the app
April 14, 2021

Simply great! Nothing else compares when it comes to tracking. Will continue to use this app, no doubt.

FancyDee.com
Romania
Over 2 years using the app
March 13, 2017

Love the amount of customization for the customer notifications.

Twenty3
Malaysia
Over 2 years using the app
April 13, 2021

I like to have automated shipping details without even i do it manual. This app help me fulfill it. I recommend this app

MagicBunny Hat
Singapore
Over 2 years using the app
February 15, 2014

The track button is a very useful feature to have on the website, we especially like it that is has tracking for Singapore based delivery services like singpost and TAQBIN

Love for Crystals
Singapore
Over 2 years using the app
July 10, 2017

After ship has streamlined my shipping and tracking communications with my customers, and it gives my store a big brand feel. Very professional and polished, and I love the Google Analytics integration!

Crystalmind
United States
Over 2 years using the app
Edited May 23, 2021

Voila! Rohit has been very helpful in advising us in helping to verify based on our queries relating to the supported couriers. Managed to address our concern. Greatly appreciated.

LIFE IN MOTION
United States
Over 2 years using the app