Reviews (4,786)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

March 22, 2018

Aftership has gone from a "must have" app to total rubbish!
Firstly my email notifications stopped working, followed by the SMS notifications and now a 3rd party product review app that integrates with Aftership has also stopped working.
Customer service is nonexistent and when they do respond its one that a rocket scientist can barely make head or tails from!
Only reason its getting ONE star is that you cant rate it ZERO stars!

Great Books 2
South Africa
10 months using the app
August 27, 2018

I am hoping to be able to change this review into a positive one, but I am having difficulty making this app work for me. I am currently interacting with support, but we'll see... Getting frustrated!

Waistnotwantnot Store
United States
10 months using the app
December 11, 2017

no, there is not customer service that I can call for help.

Getcha Gifts
United States
10 months using the app
November 23, 2021

Not Recommended for Australian Stores.Would be a great program if Shipping providers imported with the correct shipping Names. As this does not occur when changing the provider to the correct one within the Aftership system it creates duplicates. You MUST pay for ALL duplicates. There has been NO solution from Aftership.

Kids Mega Mart
Australia
9 months using the app
AfterShip replied November 28, 2021

I understand you would like to have the option of shipping providers imported with the correct shipping names. I can see that it's creating duplicates as of now and please accept my sincere apology for the experience you had.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Rupam
Team AfterShip

May 5, 2020

BEWARE!! SAVE YOURSELF THE HASSLE AND DO NOT NEVER INSTALL THIS!!

This is a scam and a fraud!!! All I did was sign up for a "free" plan which I never even got to using. Out of no where $1000 freaking dollars got charged to my card. If this is not hideous and crooked I don't know what else is. Shopify needs to take down this app ASAP. I'm waiting to get refunded and already opened a chargeback dispute with PayPal and VISA credit card. No wonder India is the scam capital of the world!! The developers ought to be ashamed of themselves. Bloody baiters.

Unavo Place
Canada
8 months using the app
Edited March 11, 2018

Finding it virtually impossible to set your app up on 2 separate shopify stores, it's driving me to the point or leaving you for good.

The customer service for this app is appalling. I've been getting vague, one sentence replies every 24 hours, meanwhile i have a lot of disgruntled customers wondering where their orders are.

sort this out or this 1 star review will stand

Crazy Cool Store
United Kingdom
8 months using the app
December 23, 2021

This app is terrible. They have some dev issues and customer support is horrible. The gymnastics they make you go through to delete the account is absurd.

Broya
Canada
8 months using the app
AfterShip replied December 23, 2021

I am sorry to know that you are not happy with the customer service support and the app.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Rupam
Team AfterShip

September 6, 2017

hard to use, so hard to install

Bongroups
Vietnam
8 months using the app
December 28, 2019

A pop up is telling me I need to change my Pass Word? I haven't created a password as yet to consider making a change?

Poppie Pink
Australia
8 months using the app
December 12, 2017

I am a paying customer, yet the functionality is appalling. I cannot change the courier it detected wrongly. After I deleted a shipment from the app so that it could sync again hopefully with the correct courier, it does not sync the shipment any more.

Coinzin
Myanmar (Burma)
7 months using the app