Reviews (4,786)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

August 27, 2018

I am hoping to be able to change this review into a positive one, but I am having difficulty making this app work for me. I am currently interacting with support, but we'll see... Getting frustrated!

Waistnotwantnot Store
United States
10 months using the app
December 11, 2017

no, there is not customer service that I can call for help.

Getcha Gifts
United States
10 months using the app
November 23, 2021

Not Recommended for Australian Stores.Would be a great program if Shipping providers imported with the correct shipping Names. As this does not occur when changing the provider to the correct one within the Aftership system it creates duplicates. You MUST pay for ALL duplicates. There has been NO solution from Aftership.

Kids Mega Mart
Australia
9 months using the app
AfterShip replied November 28, 2021

I understand you would like to have the option of shipping providers imported with the correct shipping names. I can see that it's creating duplicates as of now and please ...

May 5, 2020

BEWARE!! SAVE YOURSELF THE HASSLE AND DO NOT NEVER INSTALL THIS!!

This is a scam and a fraud!!! All I did was sign up for a "free" plan which I never even got to using. Out of no where $1000 freaking dollars got charged to my card. If this is not hideous and crooked I don't know what else is. Shopify needs to take down this app ASAP. I'm waiting to get refunded and already opened a chargeback ...

Unavo Place
Canada
8 months using the app
October 27, 2023

This app does nothing for you on the basic PAID plan. You're better off using a free tracking site. If you want ANYTHING extra (like a custom URL for your tracking so it doesn't show THEIR name in the URL) you have to pay $239.00 A MONTH!! Customer support sucks too, all they do is give you links to read articles when you have a question. I'm uninstalling this app and I JUST installed it.

The Nichole Collection
United States
8 months using the app
AfterShip replied October 28, 2023

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our ...

Edited March 11, 2018

Finding it virtually impossible to set your app up on 2 separate shopify stores, it's driving me to the point or leaving you for good.

The customer service for this app is appalling. I've been getting vague, one sentence replies every 24 hours, meanwhile i have a lot of disgruntled customers wondering where their orders are.

sort this out or this 1 star review will stand

Crazy Cool Store
United Kingdom
8 months using the app
December 23, 2021

This app is terrible. They have some dev issues and customer support is horrible. The gymnastics they make you go through to delete the account is absurd.

Broya
Canada
8 months using the app
AfterShip replied December 23, 2021

I am sorry to know that you are not happy with the customer service support and the app.

Your feedback has been registered. You are our valued user, and we are committed to ...

September 6, 2017

hard to use, so hard to install

Bongroups
Vietnam
8 months using the app
December 28, 2019

A pop up is telling me I need to change my Pass Word? I haven't created a password as yet to consider making a change?

Poppie Pink
Australia
8 months using the app
December 12, 2017

I am a paying customer, yet the functionality is appalling. I cannot change the courier it detected wrongly. After I deleted a shipment from the app so that it could sync again hopefully with the correct courier, it does not sync the shipment any more.

Coinzin
Myanmar (Burma)
7 months using the app