Reviews (4,615)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust tracking capabilities and seamless integration with Shopify. They appreciate its real-time tracking, instant notifications, and user-friendly interface. The app is praised for its affordability, customization options, and valuable insights from its analytics dashboard. The customer support team is frequently mentioned for their responsiveness and expertise. It's considered a game changer for e-commerce businesses, enhancing both operations and customer experience.
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Update: March 4, 2024 - I really don't recommend this application at all. I paid $11.00 USD a month to use the basic email notification functions. Yesterday, I found out it doesn't synchronize some of my orders, which means some customers don't receive notifications at all.
I quickly contacted their customer service, and guess what? It took 2 customer service representatives and over 2 hours online, waiting and chatting with them to check my problem, only to get a response saying, 'I have already forwarded your concern to the backend team, and they will try to fix your issue. I will update you as soon as we get any update from the backend team.'
Today, I received an email from AfterShip stating, 'Hi, I hope you are doing well. I have checked, and this tracking number is of Royal Mail. That is why it is not getting synced to AfterShip, as Royal Mail shipments are only supported in the Premium and above plans.'
Okay, I think it's incredibly ridiculous. If certain tracking options are not included in my plan, why did it take 2 hours for them to figure out the issue, completely wasting my time and money?
I will never use it again. There are better alternatives. Don't stick with this one; it basically does nothing and does a poor job at synchronization.
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Feb 29, 2024: Nitin.K was very helpful and a kind guy, he answered all my questions professionally, I'm grateful for how efficient the his support is.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We completely understand your frustration with the lack of synchronization for certain orders and the confusion regarding the tracking options available in your plan.
We really value your business and we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
thanks for your help
Rejat give me solutions to my questions and he is so kind!
très satisfait, rien à dire je suis très content du service client enfin bref aucun regret je ne peux que conseiller cette super application pour tracker vos livraison !! merci à Priya de m'avoir aidé aussi pour le service client !!
Miss Garvita helped me solve my problem, thank you for the time she takes to help people like me, she is helpful.
I had a problem and then I asked for help through the chat. [ Saransh ] contacted me in less than 1 minute and found the problem within 5 minutes and told me how to proceed. Thanks !
Helpful with Good Communication. Thanks
Saransh was very helpful in getting me an extra 7 days on my trial period!
very helpful apps with awesome integrations. helped me make sense of shipping from multiple platforms.
AfterShip Tracking offers outstanding customer service. They helped me rectify a critical error on my e-commerce site without any disruption to the shipping or delivery process. I am highly impressed with their dedication and commitment, and I'll always recommend their app.