Reviews (4,790)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and real-time tracking, enhancing transparency and customer trust. It offers a free plan, ideal for small businesses, and customizable features that improve operational efficiency and customer satisfaction. The support team is praised for their effective assistance, helping merchants integrate the app smoothly into their operations.

November 9, 2017

Just add to store and need to see how well it works to give an review

Luckyjoeessentials
United States
About 2 hours using the app
January 15, 2024

I'm really impressed with the kind of customer service this app provides. They were there for me throughout the setup process and made sure everything worked smoothly. Every time I called them, they were receptive and helpful. Two thumbs up from me!

DREAM attitude
India
About 1 hour using the app
AfterShip replied January 16, 2024

Thank you for sharing your valuable feedback with us.

We are delighted to hear that our application met your expectations and provided you with a positive experience.
At our company, we strive to provide our users with engaging and enjoyable experiences, and we are glad to have achieved this with you.

If there are any specific areas where you feel we could improve, please do not hesitate to share your thoughts with us. Your input is highly valued, and we are committed to using it to enhance our services.

We look forward to the opportunity to serve you even better in the future and hope to earn a 5-star rating from you.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

August 11, 2020

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Portal Retro
Brazil
About 1 hour using the app
Edited April 18, 2020

Still looking into it. Will report back when I decide to keep or not. You'll need to write an review to use the free version.

Fitmetpit
Netherlands
About 1 hour using the app
November 4, 2021

Great app with easy interface! However, it would be much better if AliExpress Standart Shipping was integrated in the couriers list! And the live chat is really quick to help you!

Selene Cosm
France
37 minutes using the app
AfterShip replied November 4, 2021

I understand you are happy with the chat support; but would like to have the Ali Express standard shipping integrated in the couriers list.

I am sorry for the inconvenience this may have caused you. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better.

We will try our best to ensure that your experience with us becomes a better one.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.

Regards,
Rupam
Team AfterShip

Edited October 4, 2022

A good app really, however you gotta pay for a lot of the premium features which you can get for free with Track123

STAYYING ALIVE
United Kingdom
14 minutes using the app
February 13, 2017

Its a useful app for tracking orders.

Smartskystore Com
United Arab Emirates
8 minutes using the app
August 23, 2017

They said it is free when using it as Shopify customer and customer will get email tracking notification, no SMS which requires PREMIUM services however when I fully configured the page the system took me to their website saying that it is unlimited tracking for FREE but NO EMAILS NOTIFICATIONS unless I spend $109 per month for 2000 consigments.

Cafazzini Com
United Kingdom
6 minutes using the app
February 12, 2024

Aheadofstyles
United States
7 months using the app
AfterShip replied February 13, 2024

Thanks for your valuable feedback.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip