Reviews (4,733)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its real-time tracking and user-friendly interface, which boost operational efficiency and customer satisfaction. It supports multiple carriers and offers customizable tracking pages to maintain brand consistency. The free plan is particularly appreciated by small businesses. Integration with Shopify and features like analytics help optimize shipping strategies. Customer support is noted for being responsive and effective in resolving issues quickly.

October 5, 2017

still finding out if this app will work at all

Digikraze Com
United States
5 months using the app
October 18, 2017

its a nice app sometimes doesnt open and has gliches

Therealcapsulecorp
United States
5 months using the app
Edited June 9, 2020

Goodddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd

Rose Lives Love
Thailand
5 months using the app
Edited May 7, 2020

ME obliga a poner la opción de pago para entrar y luego al deshabilitar me obliga a poner un comentario o compartir... no me parece bien, realmente esperaba usar esto gratis, me lo recomendaron pero no me dijeron que te obligan a interactuar de esa manera, no me parece justo, no puedo opinar porque aun no uso esto por eso doy una estrella, ahora veo que si pongo una estrella no me deja enviar el comentario asi que debo decir que me sigo desilusionando... he tenido que poner dos obligatoriamente

Aladino Express
Spain
5 months using the app
September 12, 2021

Support is quick to respond and helpful. The only think I don't like in this app is that there is no cap at their plans. It can go up to thousands per month depending on sales volume.

Doggyvers
United States
5 months using the app
AfterShip replied September 13, 2021

I am sorry to know that you are not happy about the AfterShip subscription plans; as there is no limit at the plan and the charge can go depending on sales volume.

Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better.

We will try our best to ensure that your experience with us becomes a better one.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.

Regards,
Rupam Sarma Tamuli
Team AfterShip

July 3, 2017

Just downloaded it and still testing it. The shipment order is pretty hard to synchronize with shopify thou.

Agxbo
Singapore
5 months using the app
November 19, 2021

bon tracking. service client très réactif m^me si dès fois ils ne résolvent pas tout à fait ton problème

Shoestendances
France
4 months using the app
AfterShip replied November 28, 2021

Je suis désolé de savoir que vos problèmes n’ont pas été résolus, même si le service client est très réactif.

Je suis désolé pour le désagrément que cela a pu vous causer. Vos commentaires ont été enregistrés, car nous nous efforçons constamment d’améliorer votre expérience avec notre application.

Nous ferons de notre mieux pour que votre expérience avec nous devienne meilleure.

Nous sommes disponibles 24/7. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à support@aftership.com.

Cordialement,
Rupam
Équipe AfterShip

April 5, 2020

forced to leave a review to choose the free plan? seems unfair given I havent even tested the platform yet.

Untitled Boutique
Cyprus
4 months using the app
Edited May 13, 2017

It's okay. A tad overpriced for automation software. It gets behind. People will get their delivery and a day later get the e-mail notice that it's on it's way. Support is 24 behind - send a ticket today and expect to hear a day later (they are not on this side of the globe yet I think are big enough to start thinking about a North American support desk). Seems like a one-man operation. Always get a reply from the same person. It's okay, but the system doesn't always work. Still, it's the best at the moment. Customers want more frequent updates. Mine, anyway.

Ninho De Gente
United States
3 months using the app
May 17, 2019

okey erf4v 4rf4 rv45f435f34f43f34f . frrf4f45f4f45f45f45f45f45f4f4f4f45f45f4f4f45f45f4f4f45f4f4f4f45f45f4

Lo Está Petando .com
Spain
3 months using the app