Reviews (4,778)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

December 3, 2024

A bit pricey but the support team of the app is very good. They spend a lot of time helping me to resolve my problem. Great support from Sadhan! Thank you!

Ask and Embla
United States
Over 6 years using the app
AfterShip replied December 4, 2024

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

December 10, 2024

Very helpful and quick to respond. My concern has been resolved in a timely manner.

Anytime Baseball Supply
United States
About 4 years using the app
January 2, 2025

This app told me I could integrate with Klaviyo in an Essential plan. But I must upgrade to Pro (+$100) to work with this function. I think it's tricky. And with $119, I have many other options to work with that are better than this.

Pawarts
United States
Almost 2 years using the app
AfterShip replied January 3, 2025

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

I apologise for any confusion you have regards the Klaviyo integration plan. I like to share that the Klaviyo metrics are available only for the pro and above plan users, you can check the pricing link to know the list of features available under the specified plan.

We're trying to connect you over email so that we can help you with the plan features to make your experience better. You are our valued user, and we are committed to providing the best support at all times.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team Aftership

January 11, 2025

These are a bunch of indian scamming people!

Install 17 track, DO NOT INSTALL THIS SHIT APP.

They will trick you into upgrading to premium plan of $250 and then at the time of uninstalling will bring up that $11 plan will work perfectly for you.

They are bunch of scammers Stay away!

Snack Attack
Canada
7 months using the app
AfterShip replied January 12, 2025

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

I apologise for any confusion you have regards the subscription of Premium 2k plan. I want to inform you that you have been using the premium 2k plan from August 2024 and as per our billing cycle if you choose to cancel the plan it will be effective at the end of the cycle only. We can see that you have opted to cancel the plan now and it will end on Feb 7, 2025

We're trying to connect you over email so that we can help you with the plan features to make your experience better. You are our valued user, and we are committed to providing the best support at all times.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

February 8, 2025

Great support team, came in and helpt me solve a problem trough google meeting.

Mini Mode
Sweden
4 months using the app
January 30, 2025

Sadhan was very helpful in assisting me in setting up Aftership emails for customers. We just moved over from BigCommerce, and on that platform, I have used Aftership for about 10 years - highly recommended!

Carnival Savers
United States
4 months using the app
December 9, 2024

This app is extremely helpful in keeping our business organized and to keep clients up to date on their order progress. We would strongly recommend this app for all businesses with logistical needs.

weld mfg
United States
About 1 year using the app
November 21, 2024

Reliable. Comprehensive. Reasonably priced. Great customer service.

Toby Leon
Australia
About 1 year using the app
December 15, 2024

Impossible to cancel billing as they make you go through loops to contact people in different departments and because it’s setup separate to Shopify on purpose you will be stuck to it forever.

Medicus Custom Scrub Caps | Individuals To Hospitals
United Kingdom
3 months using the app
AfterShip replied December 16, 2024

Hello Medicus Team,

I'm sorry to hear your experience with our application & customer support was not as expected and we're here to help.

Our subscriptions offer you the flexibility of either Shopify Billing or via Stripe and we leave it upto our merchants on how they prefer to be billed.

As shared on the chat you have initiated, you can cancel the subscription anytime from the AfterShip Billing section.

We've emailed you with the details and would love to set up a call to help address the issue.

Regards
Philips
Team AfterShip

November 27, 2024

LOVE

Remellia
China
3 months using the app