AfterShip Order Tracking
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Track bulk orders, reduce customer complaints, optimize on-time delivery
AfterShip support seller to build a branded order tracking page and automated notifications from 1100+ carriers to offer shipment updates. Provide centralized dashboard and analytics reports to monitor shipping status, on-time performance, and identify WISMO risk. We also offer a customizable AI-powered delivery estimate widget(EDD) throughout product detail (PDP) and checkout page to facilitate customer purchase.If you have any questions, can reach out to us through chat or email 24/7.
- Branded tracking pages with personalized product recommendations to boost sales
- Automated email and SMS notifications to reduce complaints and WISMO calls
- Centralized shipment dashboard to track shipment status and identify exceptions
- AI-powered estimated delivery dates(AI EDD) to reassure anxious customers
- Built-in analytics to get insights into shipment status and on-time performance
- Popular with stores like yours
- Based in United States
- Highlights
- Works with the latest themes
Languages
English, German, French, Spanish, and Italian
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Klaviyo
- Loox
- Shipstation
- Gorgias
- Zendesk
- Attentive
Categories
Labels and packaging
Pricing
Free
Free to install
50 shipments/month
- 1,100+ carriers integration
- Service-level tracking updates
- Order tracking dashboard
- Branded tracking page
- Carrier estimated delivery date
Essentials
$11 / month
or $108/year and save 18%
Key features and integrations. Min.100 shipments/month, $0.08 per extra shipment.
- Everything in Free, plus
- Klaviyo integrations
- Basic performance analytic reports
- Email & SMS notifications
- Facebook notifications
Pro
$119 / month
or $1,188/year and save 17%
Advanced tools to do more. Min.2,000 shipments/month, $0.08 per extra shipment
- Everything in Essential, plus
- Product recommendation widget
- Attentive integrations
- Multilingual tracking pages & emails
- API and webhooks
Premium
$239 / month
or $2,388/year and save 17%
Powerful AI and analytics. Min 2,000 shipments/month, $0.12 per extra shipment
- Everything in Pro, plus
- AI product recommendation
- Product/Checkout page EDD
- Advanced analytic reports
- Custom domain for tracking page
- + more
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1,434)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate the responsive customer support and user-friendly interface of this order tracking app, which integrates smoothly with Shopify. They value the real-time tracking updates and customizable features that enhance both merchant and customer experiences. The availability of a free plan is especially beneficial for small businesses, helping them manage shipments effectively without extra costs, thereby improving efficiency and customer satisfaction.
If you're looking for a straightforward tracking app that supports a variety of carriers, look elsewhere.
We invested time and effort into integrating AfterShip's tracking pages and notifications, only to discover a critical limitation: many carriers are only supported under their Premium plan, which starts at $239/month. This crucial detail is not disclosed on their plan pricing page, which feels deceptive.
In the logistics world, carriers can change frequently due to shifting global dynamics. Having access to a wide range of carriers shouldn’t be a gated feature. AfterShip’s approach means you're eventually forced into an expensive upgrade, even if you started with the assumption that all carriers would be supported.
When we reached out to their support team to explain the situation and pointed out the lack of transparency, we were met with zero empathy or viable solutions—just a push toward the Premium plan. It’s disappointing to hit a paywall on such a basic and essential feature, especially without prior warning.
Until we find a more transparent and reliable alternative, we’re reluctantly going to Premium. But we definitely wouldn’t have chosen AfterShip had we known about this hidden restriction.
Hello Geek Tropical Team,
Thank you for sharing your feedback.
We understand that merchants may change carriers, and we already have most of the carriers available in all plans. We also want to emphasise that when choosing an application where you will be using a crucial carrier for integration, we recommend reaching out to our support team first or checking a list of supported carriers to ensure that the right plan and application are selected.
Due to certain limitations with Royal Mail integration, we have a page dedicated to its integration explaining the applicable plan merchants need to be on to be able to access it. I'm sure as a user of Royal Mail, you are aware of the restrictions and policies they already have.
While we understand that it may sound unfair to upgrade a plan to use a specific carrier but this is due to the said limitations.
Please feel free to contact us for any further questions.
Regards,
Shafiq Alam
Team AfterShip
Aftership is one of the best plug in's you will ever have on your store. I have to also mention that the customer service / IT agent Roshan Sashan was honestly so helpful, and very advanced. They have proper live help chat, and Roshan also instantly did a screen share so he could demonstrate things to me.
Sadhan was very helpful all the way through the process, especially when we hope on a call it was even better!
Support
App support provided by AfterShip.
Resources
Developer
Launched
May 9, 2012
Featured in
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