The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
App looks alright apart of the issue it doubles app for some reason. 0 response from support team - their Tidio chat says reply immediately but I have been waiting for over a week and no one ever came back to me.
Hello, I am sorry to hear you are experiencing issues. I would love to help you with whatever it is you are having issues with. If you could email me directly at email@example.com, I will make sure we figure this out as soon as possible.