Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its multifunctionality, including email marketing, loyalty programs, and product reviews. Its automation features, such as personalized email campaigns and targeted SMS marketing, are highly valued. Merchants also commend the insightful analytics, effective customer retention through loyalty programs, and responsive customer support. The app's scalability, data handling, Shopify POS integration, and customer tracking capabilities are also praised. Merchants particularly value the subscription, customer reviews, and affiliate marketing modules.

March 25, 2024

Amazing support! Thanks so much Reena for answering all of my questions and helping me integrate my Shopify store!

Lash Gang Official
United States
4 days using the app
February 6, 2024

Wow, they really want to help! They responded very quickly and prepared everything in the store for me. Thank you!

Clog Buster
Portugal
8 days using the app
February 29, 2024

Great customer support! very helpful.

Fairway Fish
United States
About 1 month using the app
January 9, 2024

So far, it's been great. Customer support is extremely quick and responsive. I'm looking forward to using more features!

PNW Blanks by Anna
United States
12 days using the app
January 8, 2024

Hi,
we are in the beginner phase of integrading the app and workflows into our shop. But for now the customer support is great and we got used to the apps workflow pretty good. After using it for a couple of days we would recommend it.

Approved Cycling
Slovenia
4 days using the app
December 5, 2023

This app really helped our organization keep track of our member data and handle transactions easily. Big upgrade for us. Lots of other great features and good support.

SkateIDSA
United States
About 1 year using the app
AiTrillion replied December 28, 2023

🙌 Thank you for the awesome review! 😃 We're delighted to hear that our app has upgraded your organization's operations. If you ever need assistance or have suggestions, we're here to help. Cheers to more success together! 🚀💼💯

December 6, 2023

Reena has been very helpful and do provide me with the solutions and offer extra assistance. The apps has been great for our business too.

Shukri Shari Group Sdn Bhd (1269727-X)
Malaysia
About 1 year using the app
AiTrillion replied December 28, 2023

That's fantastic to hear! 😊 Reena is indeed a valuable part of our team. We're thrilled that our app has been beneficial for your business. If you ever need more assistance or have questions, please don't hesitate to reach out. 🌟👏💼

January 1, 2024

Very good apps and good customer services from their team!

Kapten Batik MY
Malaysia
About 2 months using the app
November 25, 2023

We just started using AiT app on our shopify POS and on-line store. We wanted a simple loyalty app that could send emails and sms to customers. This app surpasses our expectations, and even though we are not using all the capabilities as yet, it is satisfying our needs at the moment. Set up is relatively easy and the support staff is available to assist you with problems.

Support has been prompt and Rishav helped us to migrate from another loyalty app easily. I like that we have one person assigned to help us each time we reach out to AiT. The customer support is excellent.

The app is a bit slow in loading, however, I need to do more investigations as to why this is happening and also do further testing of the app.

Maxie Department Store
Jamaica
4 months using the app
AiTrillion replied November 29, 2023

Thanks for the great review! 😊 The AiTrillion app is exceeding your loyalty program needs, and our support team is here to assist you promptly. 🚀 Feel free to reach out anytime! 👏

November 22, 2023

We recently moved over to this app from Marsello. Although Marsello was very easy to use, having many options in one place was very convenient. We can eliminate the other apps we have and use AiTrillion for almost everything. It has a lot to offer. We are still working through the change, but we hope this will fit our company well. The one thing to ensure you are aware of is that when you run out of emails, which will be quick if you have a lot of customers, you need to add additional blocks because it will not automatically add them. It will stop and tell you that "Your limit is over!"

Worked with customer service today, and Reena was wonderful. I am sure we will continue to need help until we work through the process until our set up is final.

I look forward to enabling all the services they offer.

Bloomingmore
United States
29 days using the app
AiTrillion replied November 29, 2023

Thanks for switching to AiTrillion! 🚀 It's great that you're finding our all-in-one solution convenient. Remember to manage email limits, and our team is here to help during your setup. We look forward to serving your company well! 😊👍