Algolia Search and Discovery , 27 reviews

Overall rating
3.5
Counts per rating level
  • 70% of ratings are 5 stars
    19
  • 4% of ratings are 4 stars
    1
  • 0% of ratings are 3 stars
  • 7% of ratings are 2 stars
    2
  • 19% of ratings are 1 stars
    5
October 3, 2022

Very overpriced for our needs. Post-sales customer support is slow. The tool itself is pretty quick and slick (once setup, however you will need a professional developer to install it, certainly not a plug-and-play setup. Online documentation and knowledgbase is very technical. Support just send you links to the knowledgebase each time). We have been oversold a package for which we didn't come close to using the quota. Would only recommend for enterprise-level websites.

Snaffling Pig
United Kingdom
Time spent using app: 11 months
Edited November 28, 2018

No longer supported - plan to replace

From github: https://github.com/algolia/instantsearch.js/issues/3309

"Note that InstantSearch v1 is no longer supported. "

This is the version shopify uses.

In the last week. I have contacted algolia twice for help with things not working as expect. Both times they gave the impression that shopify is not important and would not help.

I wanted to add an exclude for some customers, so some product would be excluded from the search, but this feature does not work. When I asked for help they said the shopify version was not supported.

While the basic search is impressive, adding options as been a problem, with features not working for me.

Update: They plan upgrade shopify to InstantSearch v2 in a few months. This looks to fix my current issues. InstantSearch v2: https://codesandbox.io/s/l598wkxoy7

Nexus Promo - IT Solutions
Australia
Time spent using app: Almost 2 years