Reviews (349)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to import reviews from platforms like AliExpress and Amazon, boosting the credibility of their Shopify stores. It offers a cost-effective basic plan with features such as easy review transfer, management, and customization options, including CSS editing. The free import feature for reviews is particularly valued. Exceptional customer support is available via live chat, with the team noted for their responsiveness, efficiency, and professionalism in providing step-by-step assistance and resolving issues quickly.
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If you don't want to waste your money and get no service in return, you can download it.
aplicativo muito ruim, muito complicado e não funciona. não recomendo dei uma estrela só para sair desse tela, mas nem isso vale. Alem disso me cobraram o valor da mensalidade indevidamente, a assistente notou o meu desconforto e sabia que não tinha ficado ao menos 2 horas com este aplicativo e disse que era apenas para desinstalar. mas assim mesmo me cobraram pelo serviço não entregue! Reafirmo. É Péssimo!
Olá,
Obrigado por compartilhar seu feedback, mas lamentamos saber sobre sua experiência. Percebemos que você instalou e desinstalou o aplicativo em um curto período e não teve a chance de entrar em contato com nossa equipe de suporte por chat ao vivo 24 horas por dia, 7 dias por semana para obter assistência.
Estamos aqui para ajudar e adoraríamos ter a oportunidade de resolver quaisquer problemas que você tenha encontrado. Nossa equipe se dedica a garantir que nosso aplicativo funcione perfeitamente para todos os usuários e, muitas vezes, podemos resolver problemas rapidamente com apenas um pouco de orientação.
Você poderia nos dar outra chance e nos contar quais problemas específicos você enfrentou? Sua opinião é valiosa e gostaríamos de garantir que você tenha uma experiência positiva com nosso aplicativo.
Estamos ansiosos para ouvir de você e resolver quaisquer preocupações.
Atenciosamente,
Arpit
I installed this app this does not work they charged $9.99 and I asked why reviews not importing they said developer team checking i submit a ticket on 18th Apr today is 24 Apr they are saying we are working on it. Worst services ever.
I'm extremely disappointed with this. It consistently failed to upload multiple products, causing me hours of frustration. When I requested a refund due to its malfunction, they refused to provide one, despite their claim of offering a guarantee. This lack of customer support and unwillingness to stand by their product is unacceptable. I strongly advise against using this plugin. Save yourself the headache and look elsewhere for a reliable solution.
Unfortunately, my experience was far from satisfactory. I feel compelled to share my feedback to highlight some significant weaknesses in the app.
Firstly, the user interface is not at all intuitive. Navigating through the app feels cumbersome, and it's challenging to find the features I need. A more user-friendly design would greatly enhance the overall experience.
Additionally, I noticed a lack of exporting review on the app. For those valuable reviews our customers left and we can't export them out!!
Moreover, the app's search functionality is unreliable. It often fails to retrieve accurate results, making it difficult to find specific reviews or products. This undermines the app's core purpose and severely impacts its utility.
Furthermore, the absence of clear guidelines for users makes the reviewing process confusing. Users need more explicit instructions on how to navigate the app and make the most out of its features. Clarity in this aspect is crucial for a positive user experience.
Dear valued user,
Thank you for taking the time to share your candid feedback about your experience with our app. We deeply regret to hear that your interaction with the app was less than satisfactory. Your insights are invaluable to us as we strive to enhance our service.
We want to inform you that we are currently working on a comprehensive redesign of our app to address the concerns you've highlighted. We aim to make the app more robust, intuitive, and user-friendly. This redesign will focus on improving the user interface to ensure smoother navigation and easier access to key features, making the overall experience more enjoyable and efficient.
Regarding the issue of exporting reviews, we understand the importance of this feature and are diligently working to incorporate it in our upcoming update. We recognize the value these reviews hold for our users and are committed to making this process as seamless as possible.
We are also enhancing the search functionality to ensure it provides accurate and relevant results, aligning with the core purpose of our app. This improvement is a top priority for us, as we understand its critical role in the app's utility.
Furthermore, we acknowledge the need for clearer guidelines and instructions within the app. To address this, our redesign will include more explicit instructions and guidance, assisting users in navigating the app effectively and making the most out of its features.
Your feedback is a crucial part of our development process, and we are grateful for the opportunity to make necessary improvements. We are committed to delivering a product that not only meets but exceeds your expectations.
Please feel free to reach out to our support team if you have any more suggestions or need assistance with any other issues. We are here to help.
Thank you once again for your valuable input.
Warm regards,
Arpit from Zegsu
Cogí el plan de 9.99€ y no he podido instalar las reseñas, no me aparecen en la web, seguí los pasos que me dijeron y aún así no va. He contactado 3 veces con ellos y sólo me han dicho que se pondrían en contacto conmigo y que me devolverían el dinero y no me han devuelto el dinero ni me han contestado. No recomiendo esta app.
Reviews are not working in my theme!! How can I solve this??? I need the reviews because I pay for this. Where it is??
Dear Merchant,
We are sorry that you had to face this issue.
This problem that you are reporting falls under the category of 'custom installation'. You are using a custom theme and with changes that you make to your theme, our app code is modified, resulting in these issues. This is not in our control.
We have fixed the issue for you again, as we had done the last time after you had modified your theme. Please check and let me know if it is rectified.
If you plan to make any theme changes in the future, and if you run into any issues with the review widget, please drop us an email and we will be glad to assist you with the custom installation.
Stay Safe,
Arpit
Team Zegsu
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Dear Merchant,
We have sent you multiple emails but have not received any response. We would really appreciate it if you could please let us know if the issue is resolved. If you need any further help, please feel free to reach out to us.
Thanks
Arpit
Team Zegsu
Im trying to reach the costumer service for quite 4 days. There is no reponse at all and im not on the free version. I pay 10$ for this very simple app and dont get any response of questions. I really dont recommend this app. Its completly buggy and as I said no costumer service. Trust me guys, dont get this app and seach for a alternative.
Dear Merchant,
We are extremely sorry for the delay in response. There was an outage with our chat tool and we weren't able to reply to you in a timely manner. Our email support was live though, but since we did not receive an email from you, it took us some time to respond to you once the issue with our chat tool got resolved.
That being said, the issue you had was, that you had accidentally deleted a product from your Shopify admin, and with that all of the reviews that you had spent hours translating into German also got deleted.
Our team was quick enough to retrieve all of your reviews from our own backup and restore it on your new product. We also got a confirmation from you that the reviews are all restored.
We once again apologize for the delay in response and we thank you for your continued support.
For any further help, please feel free to reach out to us.
We wish you all the success in your business.
Thanks
Arpit
Team Zegsu
Sinceramente, o nível do aplicativo caiu. A gente seleciona pra extrair apenas imagens e sobe mais comentários vazios do que com imagem
muito ruim, joguei dinheiro fora. pois nao aparece os comenarios na pagina do produto. suporte é pessimo
Olá,
Recebemos seu e-mail 10 minutos atrás e respondemos imediatamente, solicitando o acesso do colaborador à sua loja para identificar e corrigir o problema para você.
Verifique seu e-mail e aprove a solicitação para que eu possa ajudá-lo.
Por favor, dê-nos tempo para resolver o seu problema antes de deixar feedback negativo.
Obrigado
Arpit
Equipe Zegsu