Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient collection and display of authentic reviews from platforms like AliExpress and Amazon. Its user-friendly interface, automatic review updates, and review management tools are highly praised. The app also offers SEO benefits and the ability to highlight positive reviews. Many commend the responsive and efficient customer support team. It's seen as a crucial tool for boosting customer confidence, conversion rates, and enhancing user experience.

June 22, 2022

Great and proactive customer support, but still a bit too expensive for what it does. There are cheaper options.

Solutiverse
Canada
About 1 year using the app
FireApps replied June 27, 2022

Hi there,

I'm Richard. It sounds like you had a good time with Ali Reviews.

Thanks for taking the time to share your feedback with Ali Reviews. I hope we were able to meet your expectations when the latest update focuses on changing the interface to be more user-friendly and adding more useful features such as Carousel Slider Widget, especially Report Widget Performance.

Furthermore we highly recommend you to take time to visit our website at https://fireapps.io/blog for the latest news of Ali Reviews, which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Richard
Ali Reviews - Product Reviews Support Team

Edited February 8, 2023

I had the pleasure of working with Joyce from their customer service and she was polite and helped me solve my problems and my questions to the best of her abilities. Thank you Joyce!

Nice and easy setup with the app, love it. Importing reviews is as easy as 1,2,3.
They support complete integration with DSERs dropshipping.
It comes with an extension that you can use to import directly from Aliexpress.
The biggest downside is that customization is still quite limited, unless you know CSS. They also do not support advanced integrations if you are a developer. (ex. support for AJAX rendering).

plushies.ca
Canada
About 1 year using the app
FireApps replied February 14, 2023

Hi there,

I'm Margaret from Ali Reviews. Thanks for your nice review of Ali Reviews.

Based on your feedback about customization as well as AJAX, we have noted these points and will try to improve it in the better way in the near future.

Additionally, please spend your precious time to visit our OneCommerce website at https://onecommerce.io/blog/ in relation to the latest news of Ali Reviews and e-commerce useful knowledge

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Margaret
Ali Reviews by OneCommerce

January 2, 2018

Very easy to use and makes your site look like more purchasing traffic goes through

One Stop Bazaar
United Kingdom
About 1 year using the app
January 7, 2019

This is the best app in the shopify app store. NO doubt. This will help you import all reviews from aliexpress. I did not give 5 stars because it needs to have an amazon plug in, if possible. If that is not possible then I would rate it 5 stars.

Beauty Sqin
Netherlands
About 1 year using the app
September 17, 2018

Great app, really helpful. It's great for the consumer to have great feedback and help the merchant get those sales

Fast-Selections
Canada
About 1 year using the app
January 7, 2021

I have not used the app long enough to give a solid review but so far the app seems pretty friendly and the customer service has been GREAT. They were responsive and were making sure I had everything I needed. I will update the review as I spend more time using the app and will get a better feel for it.

Boutique Base
United States
About 1 year using the app
FireApps replied January 7, 2021

Hi there,

Here's Henry from Ali Reviews - Product Reviews Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Henry
Ali Reviews - Product Reviews Support Team

April 6, 2022

Liz was fab at helping me out, explaining and making sure that my store was working correctly. I am yet to see the apps full potential as I only downloaded it yesterday- but so far I am happy with the support.

Bumpkin Designs
United Kingdom
About 1 year using the app
FireApps replied April 7, 2022

Hi there,

This is Miranda. Thank you so much for your experience with Ali Reviews.

We're happy you had a fantastic time with us! With the latest version, we bring more useful as well as exclusive function that you have never seen in any review app on Shopify store as Compare Review Widget which helps you have a clear comparison within your review widget. By doing so, you will have the best choice for your widget and social proof will be positively affected as well.

Moreover, please spend your time to visit our Ali Review`s website at https://fireapps.io/blog to get more useful as well as the latest update information about our app.

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Miranda
Ali Reviews - Product Reviews Support Team

February 15, 2020

i love it i wish there would be a way to filter the reviews to countries. rathr than that is a great app

Blackdresss
United States
About 1 year using the app
FireApps replied February 17, 2020

Dear Zahar,

This is Muffin from FireApps Customer Support team, and we really appreciate your feedback to our apps.

Regarding to your concern, this function is already available on AliReviews.

You could simply filter the reviews to countries by following this instruction:
1. Go to AliReviews Dashboard > Get Reviews > Import Setting.
2. In the Default Filter Setting section, choose the "Select Country" function.

I hope this might be helpful for you.

If you have any concern later, please feel free to contact us via our live chat, or email at support@fireapps.io.

Best Regards,
Muffin

May 15, 2022

So far so good to me. The staff has benn helpful so far. I like the batch import function. I need to upgrade to the essential plan to use some function tho. I can understand that but I wish it could be cheaper since my shop is not so profitable yet.

Papaya Lifestyle
China
About 1 year using the app
FireApps replied May 16, 2022

Hi there,

Here's James. Thank you so much for review about our app.

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built our app to provide a great return on investment on all of our plans. We are confident that the app will pay itself back in full by increasing the conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect.

In addition, to get more information about our newest update, please access on https://fireapps.io/blog which might be helpful for your business.

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
James
Ali Reviews - Product Reviews Support Team

October 9, 2022

service client au top malgré une prise en main difficile. John m'a aidé sans même que je le sollicite et c'est très apprécié

lumiart.shop
United States
About 1 year using the app
FireApps replied October 11, 2022

Hi Thomas,

Here's Phoebe from Ali Reviews. Thank you so much for your review

we have been tirelessly working to improve our product and we believe that with the newest version will help you enjoy your experience with Ali Reviews even more.

Also I highly recommend you to check our OneCommerce website for the latest news regarding to Ali Reviews and more than that with useful knowledge about e-commerce market at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Phoebe
Ali Reviews by OneCommerce