Reviews (14,745)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to import reviews from platforms like AliExpress and customizable display options that enhance store credibility and boost conversion rates. They appreciate the user-friendly interface, including features like review bars and carousel widgets, and value the automated email system for efficient review collection. The app's reliable performance and responsive customer support are also noted as key benefits.

December 19, 2024

I would have to say that this service is a great idea. But as i was adding my reviews to my products on shopify I realized that all of the reviews that had pictures or videos were not the same product that i was selling.. So after assigning them i had to go back through all of them and take away every review with a photo or video. It was very aggravating... So because of that and the fact that i' ...

The Worlds Most Famous
United States
2 months using the app
FireApps replied December 23, 2024

Hi there,

Here's James from Kudosi.
Thank you so much for your feedback and sorry for the trouble you met.
We understand that you're having issue with getting correct review ...

August 16, 2024

Victoria the support person was not helpful at all. she said "It is out of my responsibility, you should do it by yourself." instead of trying to help me out. I asked to speak with a different support person, Harwin. This person was very helpful and helped me solve the problem that I was experiencing. Harwin deserves 10 stars.

NUBITTIES
Canada
8 months using the app
FireApps replied August 18, 2024

Hi Lauren,

Here's Lynn from Ali Reviews, I hope you're doing fine.
I would like to know if you received our previous email and I hope to get a response from you.
For this ...

July 10, 2024

У меня случилась проблема с тем что я не мог поменять план своей подписки как не старался. я думал уже потратить эти гнусные 19$ чтобы забыть про это приложение, но в последний момент мне написала поддержка, а именно ""Victoria"". Она помогла мне разобраться в моей проблеме и я смог поменять план на бесплатный. Если бы не ""Victoria"" я бы сейчас поставил в отзыве 1 звезду, но благодаря ней ставл ...

EASY SOUND
Moldova
26 days using the app
FireApps replied July 11, 2024

Hi there,

I'm Jay from Ali Reviews.

First, we’re sorry you did not have a good experience with our product.

Second, I would like to explain about our downgrading flow.

Our ...

October 12, 2022

I rather talk to someone instead of an inform chat all the time. If a person can talk to someone the problem might get solve a lot faster instead of 3 hours later because of miscommunication or misunderstandings.

trendsparkway.com
United States
Over 1 year using the app
FireApps replied October 18, 2022

Hi Rosalind,

Here's Lisa and we sincerely apologize for this inconvenience

For unexpected support from our agent, we personally talked directly to them in order to avoid it ...

November 16, 2018

This app helps me find reviews that I need, in a hurry. Saves time, and searching. Great for "in a pinch" review needs.

Car Care and Accessories
Canada
11 months using the app
November 27, 2018

helpful idea but as long you add powered by Ali review you give your customers your source ??!! Which is a NO GO ! Any chance to get this changed ?

LA MIA CARA
Germany
11 months using the app
August 17, 2017

After the last extension update nothing works!!

Monkeystyle
Israel
8 months using the app
February 21, 2020

Your APP has wonederful customer service . Your APP still have a long way to go . Hope your guy make it better .

Elitenice
Hong Kong SAR
8 months using the app
FireApps replied February 21, 2020

Hi Zhang,

This is Anna from the FireApps Customer Support team, and thanks so much for your feedback for our app.

Your support will be very helpful for us to enhance our app ...

Edited April 1, 2020

Oberlo + This app allows you to bulk import reviews. However their 500 review limit per month is pretty small for a paid plan.

Dip Nail Polish
United States
7 months using the app
FireApps replied April 3, 2020

Dear Sydney,

My name is Petey from FireApps Customer Support team, and thanks for your feedback.

First of all, please be advised that we have calculated, optimized the ...

October 23, 2020

i have this problem with reviews and Andy of support help me to solved...............................

voufy
Brazil
7 months using the app
FireApps replied October 24, 2020

Hi there,

Here's Raymond from Ali Reviews - Product Reviews Customer Support Team and thanks for your feedback.

We`re happy and have seen that my colleague as Andy helped you ...