Reviews (14,745)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to import reviews from platforms like AliExpress and customizable display options that enhance store credibility and boost conversion rates. They appreciate the user-friendly interface, including features like review bars and carousel widgets, and value the automated email system for efficient review collection. The app's reliable performance and responsive customer support are also noted as key benefits.
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find another app, this app slows down your website by at least 30% according to all kinds of speedtest out there. They have no solution for this so far! It makes no sense that when you enter the website that the first thing which is loading is their app instead of your home page pictures or product picture. They put their code in the header of your theme file which messes up everything
Hello Togar,
I am Myra from Ali Reviews Customer Support team, and I am very sorry for the inconvenience you experienced.
In order to fix your issue, please help to create a staff account, send to our mailbox (support@fireapps.io) which will give us enough permissions to check your problem deeper.
Below is the link that will help you to know how to create staff account in case you need it:
https://help.fireapps.io/welcome-to-fireapps/faqs/how-to-create-a-staff-account
Look forward to hearing your reply.
Regards,
Myra.
are killing the app, now to be able to make basic changes you need to be on the $20 plan i.e. a junk app estão matando o aplicativo, agora para poder fazer alterações básicas, você precisa estar no plano de US $ 20, ou seja, um aplicativo lixo
Hi GUSTAVO,
Here's Erik and we sincerely apologize for this inconvenience causing to your experience.
In relation to your concern, for making it clear the setting as hiding flag as well as icon is available on Essential plan and above, so hope you consider to upgrade your plan to use these settings.
Also as you know that Essential plan is considered as the best choice for most of users, because it brings not only the advance settings like this but also more useful functions to attract buyers' attention on the products. We completely understand that costs are a big part of every merchant's decision of which apps to use, but we are confident that our app will provide a great return on investment.
I have seen that one of my colleagues has been sending you follow-up emails, please kindly check it and let them know for further support.
Looking forward to hearing from you soon.
Regards,
Erik
Ali Reviews - Product Reviews Support Team
Hi there, i have 8 stores using alireviews app. But since few days, they have removed their support chat. If you click on it, it just goes to a FAQ. There is also no email address to contact them. I try to reach them since 9 days, nooo way to have an answer.
Hi Gabriel,
I'm Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to your store.
Our live chat has always been there in the bottom right, and this is the first time we heard an issue about it. Since this tool is provided by 3rd party, please let me contact them directly to see which could be a behind reason there. May I know if this problem is still happening after you have logged into Ali Reviews app?
Also one of my colleague, Andy, tried to reach you via your email, and he is waiting for your reply.
Last but not least, our support email is always available 24x7 to you at support@fireapps.io.
Regards,
Raymond
Well, you can´t export your reviews if you want to stop using this app. you will simply lose the reviews, what a joke.
Hello Alexandra,
Here's Kate from FireApps Support Team, and I am sorry for the inconvenience caused to you.
At the moment, the export function is not available. However, I noted to our team about this request to consider it in a future release.
Besides, it would be really helpful if you could share us the reason why you want to export reviews, or please let me know if you need any more support.
Look forward to hearing from you.
Regards,
Kate
I am paying for 5 months and they removed my reviews by introducing their new app look. Hard working wrote more than 2000 reviews. Unprofessional
They suddenly changed their free plan and ruined everything for me. Now I'm not able to approve my customer's reviews anymore, so they are in the void in an unapproved state, but the worse is I can't export my original customer reviews, so I stuck with them until I found some manual solution. If I uninstall I lost all my reviews. Customer service doesn't care at all.
Hi Victoria,
Here's Paul from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for this inconvenience caused.
In relation to your concerns as following:
1. Although we are not offering Free plan at the moment, for users who have ever used Free plan until now, we still keep this plan
2. With recent updated version, we received many queries from customers regarding limitation numbers (reviews/products/pops/email request review) in plans. For making it clear, there are specific limitation for the number of imported reviews per product or monthly email request reviews, etc,.... For your case, because your plan has reached the limited number of review, so you cannot approve your customer`s review
3. For export review function, this is considered as a new function and it has been on our roadmap, especially they're in the final stages to test before releasing officially. However, case by case, we still consider to export review for your store.
You're having an active chat with my colleague, please let know if you need further support.
Best Regards
Paul
Ali Reviews - Product Reviews Support Team
SERVICE CLIENT NUL
NE RÉPOND JAMAIS
NE RÉSOUT PAS LES PROBLÈME
IL FUIS, ILS LISENT LES QUESTIONS SANS Y REPONDRE ET FERME LE TCHAT L'APPLICATION NE FONCTIONNE PAS ET EST TRES TRES LENTE EN PLUS LES AVIS S EFFACE SEUL SANS CE REMETTRE 0
Hi Farid,
This is Harry from Ali Reviews - Product Reviews Customer Support Team and we are deeply sorry for your bad experience during using our app.
In relation to your issues as following:
1. For the bad support from our agent, they will have a proper training to improve their skill to avoid this situation in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding in this situation. However for the slow response, hope you understand for us, because some special cases are out of their control and need Dev team for further investigation, so it needs more time to check and fix it completely.
2. For the trouble using our app, we have seen that our colleague is supporting your case with the highest priority and has also sent you follow up email, please let them know so that they can help you resolve all your issues until it's fixed completely.
Looking forward to hearing from you soon.
Regards,
Harry
Ali Reviews - Product Reviews Support Team
Unable to download all reviews to .csv file, also not possible to Lazy Load reviews (to get more score at Google Page speed test)
Dear Anna Lysenko,
Here’s Anna from FireApps Customer Service team.
Firstly, we deeply apologize for all inconveniences that you have experienced with having no function to download all reviews to .csv file as well as we have not integrated yet with 3rd partner for Lazy loading reviews to get more score at Google Page speed test.
We highly appreciate your contribution, and will make more effort to develop the app with more useful functions in the future releases, so please keep staying tuned.
Thank you for your understanding, and feel free to reach out to us if you need more support. We’re willing to help you via our live chat, and our email at support@fireapps.io
Best Regards,
Anna
Let me save you a bunch of your time and money. Download Loox reviews. I've used this app for close to two years. The customer support is overseas and they reply at night( if they reply ) The app is constantly breaking every update. The UI is garbage. The optimization with your store is garbage. I highly recommend you never download this app unless you like wasting money and time.
Hi Mason,
This is Ken from FireApps Customer Support team, and thanks for your feedback on Shopify.
Firstly, we apologize for this inconvenience may have caused to your store.
Currently I can see that you have had a conversation with our agent, Anna, so I am going to inform her about this, and please let her help you with a resolution ASAP.
Regards,
Ken
The worst app ever! This app slowdown your whole website and that ultimately affects your conversion rate recently due to some error in this app my whole website got down for more than a day and it has affected my sales a lot as my store is a six-figure store. I never recommend anyone to use such crap app ever!
Hello Sarthak,
I'm Kate from FireApps Customer Support Team.
First of all, on the behalf of our team here, I am sorry for the inconvenience that caused to you.
We had a unexpected problem with our server on last Thursday, and we tried to fix it as soon as we could. I truly apologize, and promise that we will do our best to avoid this kind of issue happening again.
Besides, this issue was solved on the same day as it happened. Did it still affect your store after that?
Please let me know if the issue still persists, and I am looking forward to hearing from you.
Regards,
Kate