Ali Reviews ‑ Product Reviews , 14,243 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient collection and display of authentic reviews from platforms like AliExpress and Amazon. Its user-friendly interface, automatic review updates, and review management tools are highly praised. The app also offers SEO benefits and the ability to highlight positive reviews. Many commend the responsive and efficient customer support team. It's seen as a crucial tool for boosting customer confidence, conversion rates, and enhancing user experience.
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When installed, you can see 2 identical reviews next to each other even with the same photos but with different names. This app is rigged and not really from Aliexpress! Also when you try to put in a new review, the app crashes. Not very good.
Deleted the App, and the option for the reviews won't go away, just showing a bounce of empty stars under each product
I installed the app twice on the same day and uninstalled the same day. They charged me twice for this and never returned on my refund requests. They even did not reply to the emails sent by Shopify agents related to my case. Very poor customer support.
Charging twice for the installation of an app shouldn't be a business model.
Very disappointed.
no funciona la aplicación. No aparece en mi tienda. Esta todo en ingles y muy mal explicado. Nadie me ayuda a solucionar el problema. Solo envían enlaces.
Dear Daniel,
Here's Raymond from FireApps Customer Support team, and I am very sorry for the inconvenience caused to you.
Regarding to your concern, I checked your store, and saw that review box as well as rating star have not been shown on your Product page and Collection page. Thus, I believe that you have not added suitable code yet.
In order to fix your issue, please help us create a staff account to email: support@fireapps.io for us to log in and have a look on it, then notice me.
This link will tell you about how to create staff account.
https://help.fireapps.io/welcome-to-fireapps/faqs/how-to-create-a-staff-account
Look forward to hearing your reply.
Regards,
Raymond
my product page slowed down after installing this app. it could have been good if the app does not make the product page slow
Products probably work, if you can get past the poorly translated instructions. Customer service is abhorrent and otherwise absent. Instead of providing actual support they will read you the same line over and over, forward you to website links, and otherwise do anything BUT provide support.
Dear Daniel,
My name is Petey from FireApps Customer Support team, and I truly apologize for the inconvenience may caused previously.
First of all, I have reviewed all of your tickets in our system, and at some points, our agent was not able to provide a full explanation with clear details that might lead to your confusion, and we surely will take this as a lesson learn in order to improve our service in the future.
Secondly, regarding your concern for Ali Reviews app, you have asked to extend the Free trial period for 1 more week .
The thing is that you installed our app on December 01, and removed it on December 07, mostly 7-day (a week) already, and I could not see any interruption during this period.
Meanwhile, that is the time where customer can explore our app for Free, and we always encourage customer to contact us if any issue with the app. However there was No concern received, and I assume that No issue was found.
Therefore, the extended trial request is impossible, and we noticed you about the policy with 7-day Free trial previously via different channels, on Shopify store, on in-app Pricing, and at Shopify Approval Charge step. By clicking confirmation on Approval Charge page, you have agreed with this policy, and we could not change it.
Last but not least, should you have any issue with our app later, please let me know via our live chat directly, and I am always willing to help you at any time.
Best Regards,
Petey -
I USED TO USE THIS APP FOR FREE BUT NOW THESE PEOPLE ARE NOW CHARGING MONEY... WHEN I COBTACTED THEM ABOUT THIS THEY SAID THAT THE NEW USERS MUST PAY NOW!
Dear Majid,
I'm Petey from FireApps Customer Support team, and I am very sorry for the inconvenience caused.
First of all, in order to help our customers experience better product and service quality, recently we decided to remove Free plan, and offer 7-day free trial period on Paid plans. We believe that our valuable customers will get more benefits from this change along with many new features coming very soon.
Secondly, for store which you installed our app before Aug 15, and are using Free plan, please continue enjoying it as one of our agent, Lynn, explained you 21 days ago.
Should you have any other concern, feel free to let us know via our live chat channel, or our email at support@fireapps.io.
Best Regards,
Petey
this app is terrible they charged me 3 times and it doesn't work at all :( I am really disappointed when I went to import the reviews from aliexpress they didnt work they use this terrible excuse for 3 weeks then stopped replying
"Hi K*****, , this is Ken, thanks for your message. At the moment, the server is maintained, so we can't do anything, it will be back soon in few minutes."
"The server of Ali Reviews is maintained, it will be remained to normal again soo, so that is the reason why you can't do anything at the backend."
The app cant even find my products. Someone needs to fix this asap
Useless app, will ask you to wait for 1-2 minutes and then it will never import reviews, express review works way better then this