Ali Reviews: Kudosi Reviews

Ali Reviews: Kudosi Reviews

Reviews (14,747)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to import reviews from platforms like AliExpress and customizable display options that enhance store credibility and boost conversion rates. They appreciate the user-friendly interface, including features like review bars and carousel widgets, and value the automated email system for efficient review collection. The app's reliable performance and responsive customer support are also noted as key benefits.

August 22, 2020

The worst app ever! This app slowdown your whole website and that ultimately affects your conversion rate recently due to some error in this app my whole website got down for more than a day and it has affected my sales a lot as my store is a six-figure store. I never recommend anyone to use such crap app ever!

Beachspark
India
Almost 2 years using the app
FireApps replied August 24, 2020

Hello Sarthak,

I'm Kate from FireApps Customer Support Team.

First of all, on the behalf of our team here, I am sorry for the inconvenience that caused to you.

We had a ...

Edited July 19, 2022

DE PLUS EN PLUS DECU DE CETTE APPLICATION QUI ETAIT BIEN, AVANT...
Aujourd'hui le support boycotte, il ne repond plus, ils lisent les messages et ne repondent pas, les avis ne s'affiche plus, il n y a plus aucune communication avec eux !
J'attends demain, et je supprime cette appli s'il ne me repondent pas Francement à fuir

Queenhair
France
Almost 2 years using the app
FireApps replied June 12, 2022

Hi Faris,

This is Oscar and we're deeply sorry for this inconvenience causing to you

First of all, we fully take responsibility because of unexpected support. Also please ...

September 7, 2018

It was working fine before the new release. Now I see the review bar twice on my products (the old one and a new one also). Also, the display is not as soon as it was. Somebody knows how to fix it?

fashionfromnature.com
Canada
Over 1 year using the app
August 19, 2020

Ali Reviews caused over 20% drop in sales in last two days which was from page speed loading time of almost 12 seconds from our previous 1-2 seconds. Shopify couldn't figure this out over the last two days but finally found it the issue in the code for AliExpress. I'm sure many other customers were affected. Please fix.

Hooked Coolers
United States
Over 1 year using the app
FireApps replied August 24, 2020

Hello Chris,

I'm Kate from FireApps Customer Support Team, and I am so sorry for the inconvenience that caused to you.

Since you are having an active live chat with my ...

Edited March 18, 2021

This app is a disaster and cost me a lot and only caused me troubles. The same issues happened over and over again and they did not fix it. I basically paid for nothing! Reviews are not autoupdating, and when they do they dont show properly according to the settings. Lots of claims and promises were not me. I spent more time on fixing issues related to this app that it in helping me! Totally not ...

GAZIBO
Canada
Over 1 year using the app
FireApps replied March 19, 2021

Hi there,

Here's John from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused.

Since we are updating our app, so ...

Edited June 29, 2020

They write that there are 500 product limitations. But even after you upload 500 product reviews and the limit is full, even if you delete the comments you have posted, your 500 limit does not change. And they say you need to upgrade the plan. This is totally bullying. Let's say I have 500 products. And these products are out of stock or I want to change the products. And I removed these products ...

BuyAndy
United States
Over 1 year using the app
April 5, 2022

I've had this app for nearly two years and all it did was give me problems. It all started when they did an update. Every review got deleted on my store while I was getting heavy traffic. They managed to fix it after a couple of hours, but you cannot run a professional online business with that kind of situation. Then, I tried to send review requests, and my god, what a nightmare. I set it to ...

The Popular Flamingo
United States
Over 1 year using the app
FireApps replied April 6, 2022

Hi Jonathan,

My name's Brian. First of all, we sincerely apologize for what happened to you and your store. Besides that, digging into the issue you faced with our Ali ...

January 7, 2019

PLEASE READ THIS BEFORE YOU START USING THIS APP. I am not happy with the app at all. Customer service and policy is illogical and there are other apps which provide more with less prices, I am not giving out name because then I will seem like a promoter. What I lived with customer service and the app was terrible, It does not worth the price as well as its customer service always prove ...

Catsypetsy
United States
Over 1 year using the app
Edited April 29, 2021

I am a victim of this Ali Review app from Oct. 2019 to April 19, 2021. The reasons are below: I opened a Shopify Collaborator account to let Ali Review app to fix issues and errors in 2019. They didn't fix anything, but their tech support emailed me back saying they didn't know what was the problem and asked me to mercy them. The worst was that they never followed up the issues and errors not yet ...

Eagles|Patriots|Steelers Gear
United States
Over 1 year using the app
FireApps replied April 23, 2021

Hi there,

My name's Peter from Ali Reviews - Product Reviews Customer Support Team

First of all, we sincerely apologize for what happened to you and your store. Besides that ...

January 19, 2020

Do not treat your requests. ,worst service.
It is better to pay more and get a good and professional service.

Shop Plus Center
Israel
Over 1 year using the app
FireApps replied January 29, 2020

Hi Yossi,

This is Lynn from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.

Regarding your concern, discount for your current ...