Ali Reviews: Kudosi Reviews

Ali Reviews: Kudosi Reviews

Reviews (14,747)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to import reviews from platforms like AliExpress and customizable display options that enhance store credibility and boost conversion rates. They appreciate the user-friendly interface, including features like review bars and carousel widgets, and value the automated email system for efficient review collection. The app's reliable performance and responsive customer support are also noted as key benefits.

October 8, 2018

I used this app for a long time, now it slows the product page & it shows me random reviews from Ali express that are not of my product.

It can crush your sales for nothing.

madam21
Israel
Over 1 year using the app
January 31, 2020

this app is a scam!! be careful and DO NOT use this app.
after they offering a cheap plan and I have been imported a review for 1000+ products and then they suddenly rising up a price from $19.90 to $49.90 per month. otherwise they will not let me use. WTF!! I wasted lots of time working on importing a review and then they suddenly force me to pay more. bullshit business.

Luxurious Style
United Kingdom
Over 1 year using the app
FireApps replied February 2, 2020

Hi there,

Here's Raymond from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.

Along with our latest upgrade recently, 5.0, we ...

Edited September 28, 2020

EDIT: Another terrible feature of this app is that once you upgrade, if you want to downgrade back to a cheaper plan (but one that still allows all the same amount of reviews) you will lose ALL your reviews, even if it's to a plan that allows the same type and amount of reviews. There is no way to export your reviews so they are gone forever. You are essentially stuck into the upgraded plan, ...

FarmCityPets
Australia
About 1 year using the app
FireApps replied August 2, 2020

Hello there,

I'm Kate from FireApps Customer Support Team, and I truly apologize for the inconvenience caused to your store.

First of all, I did re-check your case with our ...

April 7, 2020

**If you plan on having a store for multiple years, and constantly changing products to keep up with the trends, guess what? You will eventually need to keep upgrading your plan... non stop.. even if the count of products stays the same.

RIDICULOUS: Historical data for imports.. When you open a store make sure you know from the start which direction you want to go...

Example: If you open a store ...

CUVATI
United States
About 1 year using the app
FireApps replied April 8, 2020

Hi David,

Since we are discussing via a separate email chain, I will work on it directly for faster response instead of here (at Shopify App store).

Regards,
Raymond

June 17, 2022

It's a shame that Oberlo has ceased to exist and that we are forced to migrate to fireapps like this! Their technical support is not trained to handle complex issues, they do not understand the problems well, they lack resolution and logic. I have paid for your application and we have received a medicocre application. We have lost 4 days of work, trying to speak with support. We've sent you ...

Berry Nice Home
United States
About 1 year using the app
FireApps replied June 18, 2022

Hi Ricardo,

Here's Kane and we're deeply sorry for this inconvenience causing to your experience

First of all, we fully take responsibility because of unexpected support. ...

Edited February 28, 2018

This used to be a good app with good customer service, now it's just full of bugs, slows down your website and the customer support is NO WHERE. They honestly never reply. No nothing, nada. All is some automated message:

"Please note that we will be slowing down the customer service from Feb 24 to Mar 15, 2018 due to scheduled maintenance."

DO NOT WASTE MONEY ON THEM. They have degraded so much.

Ambientlifestyle
United States
About 1 year using the app
September 6, 2018

My product pages become messy after latest update. And no one answers my questions. Come On, please make it good again.

Stationery Pal
Hong Kong SAR
About 1 year using the app
Edited July 8, 2019

it steals order details. You don't need this permission to the app to work.

I uninstalled it directly after the update.

Le Coup Parfait
France
About 1 year using the app
FireApps replied July 9, 2019

Hi customer,

Here's Johnson from FireApps Customer Support team, and I am very sorry to hear this feedback.

Regarding your concern, I would like to confirm that we do not ...

July 13, 2020

I'd installed alireviews on my store some time ago, but reviews kept disappearing from my store without explanation.

When I asked for help I just received a generic response which did not solve my problem. Lisa also took me through a roller coaster of BS back and forth for 6 days without offering any help. Worst support ever.

SleekZPro
United States
About 1 year using the app
FireApps replied July 14, 2020

Hello Simon,

I'm Kate from FireApps Customer Support Team, and I truly apologize for the inconvenience has caused to you.

I noticed that you only contacted our support team ...

December 27, 2018

The support for this app is a joke. Pray you don't get assigned to "Ken." He can't speak better English than a 3 year old child and tries to get you to upgrade plans. The level of incompetence of their support makes this app not worth the investment.

BuyShopDeals
United States
12 months using the app