Reviews (14,763)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to boost store credibility and aesthetics by effectively displaying customer reviews. It simplifies importing reviews from platforms like AliExpress and Amazon, saving time and enhancing social proof. The interface is user-friendly, allowing customization to match brand styles, and AI helps in identifying similar products for review imports. Merchants also praise the responsive and helpful customer support.
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the App is for free, and they are charging me 9$ a month for it. I emailed, and they said that I installed the paid version??!! All I did was click on get app, where it said for free. Need a refund guys!!
Whats wrong with the app?
showing something went wrong.
pls rectify.
This app has some major flaws. It imports picture reviews even when you check the only content reviews box and does not delete all imported reviews when you click on that box. Constantly importing incorrect variants with picture reviews of the wrong product and there's no way to correct this since the functions don't work!
Customer service is not really ready to help
Once you find a mistake you should start all over again.
I asked for help from a guy named Ken who just wanted me to upgrade a package
And refused to serve
It did not work with PageFly. I've followed the steps but it's blank.
I've tried to contact their support but it's just awful.
It took them a week to give me a very bad answer.
Complete garbage. The reviews stop showing up randomly. I've had issues with them time after time. Go with practically any other app besides this.
Hi Terry,
This is Ken from FireApps Customer Support team, and thanks for your feedback on Shopify.
Firstly, we apologize for this inconvenience may have caused to your store.
Regarding your issue, it is related to our newly function added recently which would help to improve your customers' experience in your Shopify store. However, there might be some old cache saved on your Chrome browser.
In order to fix this problem, our resolution is please clear cache by pressing Ctrl + Shift + R on your product page.
Besides, I found that you uninstalled our app already, and if possible, please give us another chance for helping you by re-installing our app again, and reply back to this email. I will be more than 100% sure that we will help you to resolve this issue as fast as we can.
Thank you for your understanding, and look forward to hearing your reply.
Regards,
Ken
eh. wasted 4 hours installing this app. Our FreakStreetstore.com wasn't even able to get the single review processed. Not sure if this app is worth $9/month. Probably will just stick around for 2-3 days to see if the review will ever show up!
This app was great for me at the $10 price point although once you upgrade your Shopify plan it FORCES you to upgrade to their $30 plan. That's a scam! Deleting this app and installing loox.
Hi Joshua,
This is Lynn from FireApps Customer Support team, and I am sincerely sorry for the inconvenience you met.
Firstly, at the moment, please note that Essential plan price will depend on your Shopify plan (will be changed when you do upgrade or downgrade Shopify plan). For your specific case, you just upgraded your Shopify plan to Professional, so new price will be applied at $29.9.
Please refer to this article for more details:
https://help.fireapps.io/en/articles/3526382-which-plans-are-ali-reviews-offering
Besides, the reason for this changing is that in Essential plan, our app provides a huge number of number of reviews, imported products, Review request emails, and of course, Ali Reviews Pops in order to scale your business in the fastest way.
In addition to, with Shopify Professional plan, it takes us more resources to process, maintain server, and also you will get support 24 hours/7 days along with higher priority under this plan.
Thank you for your understanding.
If you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Regards,
Lynn
Worst app ever! Can't inport reviews, and asked help from support, not fixing it after 12 hours and no one respond too! Highly NOT recommend.
Dear Catherine,
Here's Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.
As we discussed via our live chat, there was an unexpected problem from server side which caused this issue, and it should be fixed already.
Thank you for your patience and understanding, and if you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Best Regards,
Johnson
too complicated
Hi CHUANJIE,
Here's Carrick from Ali Reviews and we're truly sorry for this unexpected experience with our app
As you left us a feedback "too complicated", I seem not to catch your point clearly. However based on your last concern as you want to import review with 4 and 5 star only, please let me make it clear again due to Shopify's review policy, the setting to import only 4 and 5 reviews are not allowed. As a result, please help me import all reviews => go manage review => filter the low rating from 1 to 3 and select them => remove them at once
Also we have seen that one of our colleagues is reaching out you via email, but unsuccessful, please let him know if you need further support
Best Regards,
Carrick
Ali Reviews by OneCommerce