Ali Reviews ‑ Product Reviews , 14,244 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient collection and display of authentic reviews from platforms like AliExpress and Amazon. Its user-friendly interface, automatic review updates, and review management tools are highly praised. The app also offers SEO benefits and the ability to highlight positive reviews. Many commend the responsive and efficient customer support team. It's seen as a crucial tool for boosting customer confidence, conversion rates, and enhancing user experience.
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App is far to expensive for what it does. There are similar apps that are half the price that allow you to import other platform reviews also. Not worth $19.99 a month.save your time and don't download
Hi Tony,
Here's Raymond from FireApps Customer Support Team, and we are truly sorry for the inconvenience caused to you.
First of all, currently we are not supporting to importer reviews from other sources than AliExpress. Thus, I would like to send your Feature request to our Business Development team to consider in our future release.
Besides, with Essential plan ($19.99/month) which you are using, we are offering many great functions such as bulk import via Ali Order or Oberlo in one-click, Email Campaign, Ali Reviews pops, especially importing review from CSV, etc. For more detail can be found here: https://help.fireapps.io/en/articles/3526382-which-plans-are-ali-reviews-offering
Moreover, if you want to use cheaper plan, we have Starter plan at $9.99/month only available for you. Note that few functions existing in Essential will not be available in Starter plan.
Should you need any further help from us, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Regards,
Raymond
Andy from customer service is HORRIBLE!!! If they do not solve it for me, I delete this shitty application and leave a mentioning reviews, WHAT A HUGE SHIT! 3 YEARS WORKING WITH YOU AND NOW THEY CAN'T PROVIDE A FUCKING SERVICE WELL, GET BACK, WHAT ARE YOU DOING WORKING AT ALI REVIEWS, YOU DON'T KNOW HOW TO DO ANYTHING.
Hi Marielly,
Here's Henry from Ali Reviews - Product Reviews Customer Support Team team of Ali Reviews and we're deeply sorry this inconvenience causing to your store
First of all, for unexpected support from my agent, he will have a proper training to avoid this again. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation
For your issue, the rating star is fixed and it's showing fine on your featured product on homepage, please kindly check it again. I have seen that my colleague is taking care your case, please let them know if you need further help.
Looking forward to hearing from you soon
Best Regards
Henry
They help you install to get you interested in purchasing but your own your own after that. Faking their support to get your money then they're out once you paid
I spent 2 hours, adding reviews product by product and they are not showing in my shop. YO cant even get somebody to chat.
too time wasting when looking for url for product
the App is for free, and they are charging me 9$ a month for it. I emailed, and they said that I installed the paid version??!! All I did was click on get app, where it said for free. Need a refund guys!!
Whats wrong with the app?
showing something went wrong.
pls rectify.
This app has some major flaws. It imports picture reviews even when you check the only content reviews box and does not delete all imported reviews when you click on that box. Constantly importing incorrect variants with picture reviews of the wrong product and there's no way to correct this since the functions don't work!
Customer service is not really ready to help
Once you find a mistake you should start all over again.
I asked for help from a guy named Ken who just wanted me to upgrade a package
And refused to serve
It did not work with PageFly. I've followed the steps but it's blank.
I've tried to contact their support but it's just awful.
It took them a week to give me a very bad answer.