Reviews (14,763)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to boost store credibility and aesthetics by effectively displaying customer reviews. It simplifies importing reviews from platforms like AliExpress and Amazon, saving time and enhancing social proof. The interface is user-friendly, allowing customization to match brand styles, and AI helps in identifying similar products for review imports. Merchants also praise the responsive and helpful customer support.
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Horrible low effort customer service that does not help their customers out when needed. WILL NOT use this again. Horrible
Hi Jose,
Here's Julia and we're deeply sorry for this inconvenience causing to your experience
1. As we have checked your conversation with the agent and seen that your case was supported normally by the agent, she tried to answer all your queries, maybe her response did not reach your expectation. Please consider to reinstall our app and let us have a chance to support you with the highest priority
2. As we have seen that one of our colleagues is taking care your case, he gave you clear explanation on your case, please let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
Julia
Ali Reviews - Product Reviews Support Team
Imported photo reviews are not shown anymore! I really dont know why please fix it! It is very important to me
I uninstalled this application and i'm still being charged on my account for it. This is really unacceptable.
Hi there,
Here's David and we are truly sorry for this inconvenience causing to your experience
Regarding to your concern about app charge, we need to check your billing further. Also, for this case we will be flexible to check whether your refund request will be accepted or not, so don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
David
Ali Reviews - Product Reviews Support Team
I downloaded this app and it worked for a month. Then It started to heavily push it's paid for version and completely stopped working and kept crashing. So I deleted the app off of my Shopify store but it's still on all my product pages and I don't know how to get rid of it. Terrible app! Use Rivyo or Areviews instead.
Very bad performance after the last update.
takes over 10 sec to reviews upload... also I try to contact them via and no answer... it seems like 70% of your good reviews are fake...
no sense while you guys not helping your customers who paying for you.
only works in english, i have danish customers so this app is useless. hope they will make it work in danish soon.
Hi Frederik,
I'm Daniel from Ali Reviews and we're sorry for this inconvenience
In relation to your issue, as the page you want to customize its text into other languages, unfortunately it's not yet at the moment, however we appreciate your suggestion and will definitely improve it in the next releases
We have seen that one of our colleagues is taking care your case, he gave you clear explanation, please let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
Daniel
Ali Reviews by OneCommerce
This is probably the worst recurring app ever. You pay $20/month and can only use 20 reviews per product, if you want only 200 then you have to pay $50/month. There are tons of alternatives out there - avoid this at all costs. That's how you ruin a business, overpricing basic stuff.
Hello there,
I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to you.
First of all, it seems like you have never contacted us to get more details information about your concern. Therefore, please let me explain it clearly for you.
In Essential plan ($19.9/month as you could see), we are providing 2 ways to import reviews (from Ali Express and from CSV file). In total, you can have 1000 reviews per product.
20 reviews per product is the limitation for CSV function ONLY, and please check these articles to get more understanding:
- https://help.fireapps.io/en/articles/3638057-what-are-limitations-with-import-csv-function-in-starter-and-essential-plan
- https://help.fireapps.io/en/articles/3573080-not-reach-limitation-yet-but-i-can-t-add-more-review-how-does-data-limitation-work
Last but not least, I truly apologize for this misunderstanding, and I really hope you can start trying our app with 7-day FREE trial at any plan.
Should you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Have a great day.
Regards,
Kate
Don't waste your money on this. It causes extreme slow load times, it doesn't function on every theme (not even on all shopify approved themes), and it doesn't even import reviews the way it should i.e. when you select "import picture reviews" it only imports 4-5 picture reviews, when the actual item on aliexpress has over 100 picture reviews.
Wouldn't recommend this app honestly unless you're desperate.
The customer service is close to non existent, maybe you'll get an answer once every blue moon so you better be a pro. The app doesn't work most of the time be it on your shopify page or actual site. The editing will crash multiple times and won't save what you're doing, sometimes the reviews you've loaded and edit will just disappear for the fun of it. The app generates names for the reviews but also triple the reviews so each review will show up multiple times but with different names. Now the latest is that you have to have the chrome extension even if you don't have chrome. Nah, you're better off asking people to review your things then paying for this.
Worked OK for a while then suddenly stopped importing reviews (it's main function). No help from customer support. meh. Deleted. will find an alternative.