Ali Reviews: Kudosi Reviews
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (14,845)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for effectively displaying customer reviews through features like review bars and carousels, which boost conversion rates. Its automated email system for collecting reviews and the ability to import reviews from platforms like AliExpress enhance credibility and save time. The user-friendly interface offers customization options to match store branding, and the reliable performance is crucial for business operations. Customer support is noted for quick and efficient issue resolution.
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This is the only review i have ever done. The support team has been more than helpful providing the key information i needed for exporting and importing reviews. The team and staff are very dedicated and friendly and will help you just as much as they helped me.
Hi there,
My name's Charles from Kudosi. We really appreciate your feedback and comment about your experience when using Kudosi.
Also, I would be more than happy if you spend your precious time to visit our OneCommerce website at https://onecommerce.io/blog/ where you will be kept updated for the latest news not only for general information but also updated functions, from that you can use our app effectively.
If you need any further assistance, please let us know via our live chat or email us at support@kudosi,ai
Regards,
Charles
Andrea Give us very nice Customer support solved all the problems
Hi there,
I'm Richard from Kudosi. It sounds like you had a good time with Kudosi.
Thanks for taking the time to share your feedback with Kudosi. I hope we were able to meet your expectations when the latest update focuses on changing the interface to be more user-friendly and adding more useful features.
Additionally, you can receive more information about our newest update, please access on https://onecommerce.io/blog/ which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@kudosi.ai
Best Regards
Richard from Kudosi
Still being charged after I canceled an deleted app due To it did not work an i only had the free trail but someone who works for the company added me onto the 14 99 month one without my knowledge be aware!!
Hi Deanna,
I'm Lauren from Kudosi
I have sent you emails to follow up and explain about the app charge flow.
On behalf of Kudosi team, we are sorry when you see that the app charge you without awareness. Please check the follow-up mail and we are truly willing to explain this misunderstanding about the charge flow for you.
Thanks and best regards,
Lauren from Kudosi
It was great! I received a quick response and my issue was resolved swiftly.
Hi there,
Here's Kyle from Kudosi. Thank you so much for your greathearted review
We have been tirelessly working to improve our product and we believe that with the newest version will help you enjoy your experience with Kudosi even more.
Also I highly recommend you to check our website for the latest news regarding to Kudosi and more than that with useful knowledge about e-commerce market at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@kudosi.ai
Regards,
Kyle from Kudosi
Saiki from the support team was incredibly helpful. Highly recommend this app, not just for its features but also for the outstanding support team!
Hi there,
My name's Charles from Kudosi. We really appreciate your feedback and comment about your experience when using Kudosi.
Also, I would be more than happy if you spend your precious time to visit our OneCommerce website at https://onecommerce.io/blog/ where you will be kept updated for the latest news not only for general information but also updated functions, from that you can use our app effectively.
If you need any further assistance, please let us know via our live chat or email us at support@kudosi,ai
Regards,
Charles
"Kudosi" (formerly AliReviews) is, without exaggeration, the worst app experience I’ve had on Shopify.
Their support barely speaks English, routinely fails to acknowledge your actual requests, and seems to have no clue how to operate their own app. I’ve had to explain things multiple times only to receive irrelevant copy-pasted responses. When something breaks, which it will, expect hours of back-and-forth with a team that either doesn’t understand what went wrong or simply refuses to take responsibility.
The UI is clunky and unintuitive. The app is plagued by frequent, pointless updates that break your existing settings and custom code without warning. I’ve had to manually redo CSS styling on four separate occasions because of these updates each time wasting hours doing trial and error while support either ghosted me or made things worse.
They refuse to compensate for the time, stress, and energy their failures cause. Not once have they offered even a free month for the inconvenience. Instead, they’ll gaslight you into believing none of it was their fault.
The final straw? A support agent accessed my store during Easter sale weekend and broke existing styling in the middle of a live campaign. I missed out on family time sitting there for hours undoing the damage and still, their team refused to take accountability.
If you're looking for a reliable, professional reviews app this isn’t it. Kudosi is a mess of poor design, worse support, and zero customer respect.
Dear Lucas,
Here's Lauren from Kudosi
We're truly sorry to hear about the difficulties you've experienced and we sincerely apologize for any inconvenience our app may have caused to your store. We understand how any disruptions to your business can lead to significant frustration and potential loss, and we empathize with the impact this may have had.
Our goal is always to support our merchants and ensure a seamless experience, so it’s disheartening to learn that we’ve fallen short in your case. Unfortunately, since we were not granted access to your store, our support team was unable to properly investigate or identify the specific issue.
Without being able to review the error firsthand, we are currently unable to process a refund or provide a resolution with confidence. We would truly appreciate the opportunity to work with you directly and resolve this matter if access can be restored.
Your feedback is extremely valuable to us, and we are committed to improving both our app and support. Please consider reaching out again so we can assist further. We hope to turn this experience around and regain your trust.
Warm regards,
Lauren from Kudosi
Atención al cliente muy buena, rápida y servicial. 100% satisfecha. El soporte de Dawn y de Harwin fue excelente :)
Hi there,
I'm Richard from Kudosi. It sounds like you had a good time with Kudosi.
Thanks for taking the time to share your feedback with Kudosi. I hope we were able to meet your expectations when the latest update focuses on changing the interface to be more user-friendly and adding more useful features.
Additionally, you can receive more information about our newest update, please access on https://onecommerce.io/blog/ which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@kudosi.ai
Best Regards
Richard from Kudosi
I love how the app works, their support is the best Saiki helped me with everything that I needed
Hi there,
This is Oscar from Kudosi. Thank you so much for your experience with Kudosi.
We're happy you had a fantastic time with us! With the latest version, we bring more useful as well as exclusive functions, hopefully that it will be useful for your store.
We suggest you checking our website for the latest news regarding to Kudosi and more than that with useful knowledge about e-commerce market at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our live chat or email us at support@kudosi.ai
Kind regards,
Oscar from Kudosi
The app isn't working and the support team is genuinely useless, especially Rachel.
Hi Eddie,
Here's Lauren from Kudosi
We wanted to thank you for your review about app and support service. I’m genuinely sorry to hear that your experience with our app didn’t go as expected—it’s never what we want for anyone who chooses us.
Your feedback really matters, and we’d love the chance to make things right. If there’s anything we can do to turn your experience around—whether it’s resolving an issue or offering additional support—we’re fully here for you. Your satisfaction means everything to us.
We’re constantly learning from experiences like yours, and your input helps us improve. If we’re able to address your concerns and you feel differently afterward, we’d be grateful if you’d consider updating your review—it would mean a lot to our small team.
Thanks again for taking the time to share your thoughts. We’re looking forward to hearing from you and doing our best to make this right.
Warmly,
Lauren from Kudosi
excellent...does what it says
Hi there,
Here's James from Kudosi. Thank you so much for your awesome comments, we're really happy to know that you love Kudosi.
In addition, to get more information about our newest update, please access on https://onecommerce.io/blog/ which might be helpful for your business.
Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@kudosi.ai
Regards,
James from Kudosi